Aleshia Williams
Dallas,TX
Summary
Effective staffing specialist with several years of experience in talent acquisition. Adept at client needs assessment and recruiting program development. Accustomed to executing all qualifying, hiring and onboarding processes. Recognized for strong communication style across employees, clients and management teams.
Highly skilled Loss Mitigation Specialist with experience in managing loss mitigation operations, conducting risk assessments, and devising efficient strategies to minimize potential losses. Strong analytical skills and adept at interpreting complex financial data to inform decision making processes. Proven track record of success in implementing effective loss mitigation procedures that resulted in significant cost savings for previous employers.
Overview
4
4
years of professional experience
Work History
Staffing Coordinator
Amazon
02.2016 - 09.2017
- Organized and scheduled workforce to maintain full staffing for each shift.
- Collaborated with human resources team to align staffing needs with organizational goals.
- Reported directly to director of human resources on staffing operations and challenges.
Fulfillment Associate
Amazon
11.2015 - 09.2017
- Facilitated product readiness for allocation to smaller facilities, ensuring fulfillment of customer satisfaction.
Late Stage Account Manager
Santander
09.2013 - 10.2014
- The primary focus of the Late Stage Account Manager (LSAM) is to maintain and reduce delinquency on accounts while minimizing losses through repossession.
- The LSLSAM is responsible for resolving all accounts to a current status.
- The LSLSAM is expected to work with little or no supervision, to exercise discretion and good judgment when making decisions about accounts, and to represent the company in a professional manner.
- Collects in accordance with all state and federal laws inclusive of Fair Debt Collection Practices Act (FDCPA).
- Handles skip trace and repossession activity on pre charge off accounts.
- Makes effective use of Prime Time calling periods.
- Ensures that all accounts in the calling queue are worked according to business strategy.
- Independently evaluates each loan and determine the best course of action for the customer in resolving the problem permanently.
- Independently negotiates with the customer on repayment schedules deferrals, and write-offs.
- Meets monthly standards and expectations for potential losses, delinquency, charge-offs, repossessions, and clearing ratios.
- Successfully utilizes all collection tools provided by management, including, but not limited to, extensions, hardship modifications, reinstatements, and repair claims to make the best business decision for Santander Consumer USA Inc. and the customer.
- Adheres to all company policies and procedures
Education
Texas Southern University
South Oak CliffSkills
- Staff scheduling and coordination
- New hire onboarding and orientation
- Organizational skills
- Schedule management
- Recruitment strategies and techniques
- Payroll administration
- Background checks and drug testing
- Interviewing skills
- Training and mentoring
- Workforce scheduling
- Data entry management
- Customer service
- Effective communication
- Problem solving
- Attention to detail
- New hire onboarding
Volunteer Experience
Young Leaders Of America, Keystone Clubs provide leadership development opportunities for young people ages 14 to 18. Youth participate in activities in three focus areas: academic success, career preparation and community service.
Timeline
Staffing Coordinator
Amazon
02.2016 - 09.2017
Fulfillment Associate
Amazon
11.2015 - 09.2017
Late Stage Account Manager
Santander
09.2013 - 10.2014
Texas Southern University