ALESIA CHRISTIAN
Columbus,OH
Summary
Seasoned customer service, healthcare and administrative professional equipped for fast-paced work and changing daily needs. Quick learner with good computer abilities to meet challenging work assignments. Excellent at communicating, writing and being focused on going above and beyond. Motivated to continue to learn and grow as an insurance claims professional.
Overview
17
17
years of professional experience
Work History
SERVICE COORDINATOR
Sedgwick
07.2023 - Current
- Reaches out to patients in relation to new or already processing referrals confirming patient demographic information, providing updates on the referral, and/or confirming delivery of said goods or service.
- Communicates with vendor partners, claims adjusters and nurse case managers providing updates on new referrals as well as referrals already in process.
- Procures vendor partners for each referral as it relates to the goods or services requested.
- Responsible for making or taking phone calls on existing referrals, new referrals, or other team members referrals
PATIENT REGISTRATION REPRESENTATIVE
OhioHealth
04.2021 - 10.2021
- Used electronic hospital management system to schedule appointments, input insurance information and update patient data
- Scheduled and confirmed patients for diagnostic appointments, consultations and procedures
- Moved patients through registration process and prepared for clinical staff, maximizing patient flow
- Interviewed patients to complete documents, case histories and forms.
MEDICAL FRONT OFFICE RECEPTIONIST
OhioHeath
12.2020 - 04.2021
- Scheduled patient appointments, sent notifications and handled rescheduling needs
- Entered, verified and updated patient information into systems
- Safeguarded confidentiality of patient information by consistently following patient protection standards.
PATIENT CARE TECHNICIAN
Ohiohealth
11.2019 - 11.2020
- Wore appropriate Personal Protective Equipment (PPE) to prevent pathogenic transmission and encourage recovery
- Attended to patient call signals and took appropriate action
- Used EMR system to input and update patient health records
- Recorded vital signs following instructions from medical staff.
Medical Billing Customer Service Representative
ADPI
03.2010 - 05.2013
- Answered inbound calls regarding billing for emergency 911 transportation.
- Updated CRM with patient and insurance information.
CUSTOMER SERVICE/PROBLEM RESOLUTION SPECIALIST
JCPenney
08.2007 - 02.2010
- Answered inbound calls, input accurate data to open and update accounts, place orders and update records
- Exchanged merchandise and refunded money to adjust customer accounts and resolve billing issues
- Adjusted sales scripts to better target customer needs and interests
- Assisted current customers with processing payments, troubleshooting billing questions and other service-related tasks.
Education
ASSOCIATE OF ARTS - LIBERAL ARTS -
Mount St. Joseph University
Cincinnati, OHCertificate - Information Assurance And Security
University of Phoenix
Tempe, AZ10.2024
Skills
- Medical terminology
- Medical charting
- Phone reception
- Patient scheduling
- Inbound call answering
- Outbound calling
- Problem resolution
- Customer service excellence
- Order processing
- Complaint resolution
- Clinical documentation
- Clerical support
- Notary Public
- Telephone Communication
- Proficiency in Office Programs
- Problem Solving
Timeline
SERVICE COORDINATOR
Sedgwick
07.2023 - Current
PATIENT REGISTRATION REPRESENTATIVE
OhioHealth
04.2021 - 10.2021
MEDICAL FRONT OFFICE RECEPTIONIST
OhioHeath
12.2020 - 04.2021
PATIENT CARE TECHNICIAN
Ohiohealth
11.2019 - 11.2020
Medical Billing Customer Service Representative
ADPI
03.2010 - 05.2013
CUSTOMER SERVICE/PROBLEM RESOLUTION SPECIALIST
JCPenney
08.2007 - 02.2010
ASSOCIATE OF ARTS - LIBERAL ARTS -
Mount St. Joseph University
Certificate - Information Assurance And Security
University of Phoenix