Alesia Christian
Columbus,OH
Summary
Dynamic and results-driven professional with stellar interpersonal and communication skills, investigating and resolving complex inquiries, building rapport and turning negative experiences into positive outcomes. Familiar with medical terminology and healthcare administration, using EPIQ software. Quick learner with top notch computer abilities to meet challenging work assignments using Office 365 and digital remote tools Teams, Zoom and Slack. Excellent at communicating, writing and being focused on time management, going above and beyond, while contributing to team success and an unwavering focus on service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SERVICE COORDINATOR
Sedgwick
Remote
07.2023 - 07.2024
- Responsible for the full life cycle of the worker's compensation claims from inception to completion
- Communicates with vendor partners, claims adjusters and nurse case managers providing updates on new referrals as well as referrals already in process
- Responsible for making or taking phone calls on existing referrals, new referrals, or other team members referrals.
Driver
Uber
Columbus, OH
07.2016 - 06.2023
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Delivered packages to customers in a timely and efficient manner.
- Transported riders to designated stops according to pre-determined schedules.
Patient Registration Representative
OhioHealth
Remote
04.2021 - 10.2021
- Competently answered phone calls from both internal staff and external clients regarding inquiries about services or scheduling appointments
- Successfully navigated electronic health records systems to enter data accurately and efficiently
- Performed pre-registration activities such as confirming appointments, collecting copays, verifying insurance coverage prior to patient visits.
Medical Front Office Receptionist
OhioHealth
Columbus
12.2020 - 04.2021
- Greeted and registered patients verified insurance information and collected co-payments
- Provided excellent customer service by answering phones, responding to emails, scheduling appointments, addressing patient inquiries and concerns
- Answered multi-line telephone system in a professional manner while providing timely responses to callers' inquiries.
Patient Care Technician, COVID-19 Unit
OhioHealth
Columbus, OH
11.2019 - 11.2020
- Demonstrated excellent customer service skills while interacting with patients, family members and other healthcare team members
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living
- Performed administrative duties such as charting patient information accurately into electronic health records.
Customer Service Representative
ADPI/Intermedix
Columbus, OH
- Provided customer service support to patients who had questions about their bills or payments due.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Associate in Arts (A.A.) in Liberal Studies -
Mount St. Joseph University
Cincinnati, OHSkills
- Call Center Customer Service Excellence
- Effective Communication
- Problem Solving/Critical Thinking
- Computer Literacy
- Conflict Resolution
- Healthcare Administration
- Medical Terminology
- Data Management
- Notary Public
- Telephone communication
- MS Office expertise
- Written Communication
- Problem-solving aptitude
- Teamwork and Collaboration
- Multitasking
- Professional Demeanor
- Adaptability and Flexibility
Certification
- Public Notary, State of Ohio
Timeline
SERVICE COORDINATOR
Sedgwick
07.2023 - 07.2024
Patient Registration Representative
OhioHealth
04.2021 - 10.2021
Medical Front Office Receptionist
OhioHealth
12.2020 - 04.2021
Patient Care Technician, COVID-19 Unit
OhioHealth
11.2019 - 11.2020
Driver
Uber
07.2016 - 06.2023
Customer Service Representative
ADPI/Intermedix
Associate in Arts (A.A.) in Liberal Studies -
Mount St. Joseph University