Alesia Christian
Columbus
Summary
Dynamic professional with extensive hands-on experience in contact center operations, skilled at navigating challenges and delivering exceptional results. Strong problem-solver with a proactive approach to new tasks, ensuring efficiency and effectiveness in all endeavors. Recognized for adaptability, creativity, and a results-oriented mindset that consistently drives success. Committed to making meaningful contributions that align with and advance organizational goals while fostering a collaborative, high-performing work environment.
Overview
9
9
years of professional experience
Work History
Communications Specialist
Gallagher Bassett
Remote
01.2025 - 11.2025
- Enter and update documentation within claim systems to support accurate and timely processing.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Assisted customers with completing insurance documents to avoid missed information.
Driver
Uber
Columbus, Ohio
06.2016 - 09.2025
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
Service Coordinator
Sedgwick
Remote
07.2023 - 07.2024
- Supported the full lifecycle of workers' compensation claims, from intake through final resolution.
- Recorded claim details, maintained case files, and ensured compliance with internal and regulatory standards.
- Communicated with claimants, providers, and employers to coordinate next steps and obtain required documentation.
Customer Service Cashier
GetGo Gas Station
Columbus, Ohio
01.2023 - 07.2023
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
CNA / Patient Registration / Front Desk Receptionist
OhioHealth
Columbus, Oh
11.2019 - 12.2021
- Scheduled patient appointments and processed registrations while verifying insurance and demographic information.
- Delivered in-person and phone-based support for patient check-ins, billing questions, and service navigation.
- Entered accurate clinical and administrative data into electronic health records.
- Assisted patients with daily living activities and ensured a supportive, safe environment.
Education
Associate of Arts - Liberal Studies
Mount St. Joseph University
Cincinnati, OHSkills
- Sensitive information handling
- Proficient in managing disputes
- Conflict resolution
- Proficient in managing multiple tasks
- Prioritization
- Customer service excellence
- Time Management
- Information gathering
- Customer engagement strategies
- Fostering relationships
- Electronic payment facilitation
- Data entry
- Microsoft office
- Critical thinking
- Problem resolution
- Computer proficiency
- Scheduling
- Appointment scheduling
- Business correspondence writing
Timeline
Communications Specialist
Gallagher Bassett
01.2025 - 11.2025
Service Coordinator
Sedgwick
07.2023 - 07.2024
Customer Service Cashier
GetGo Gas Station
01.2023 - 07.2023
CNA / Patient Registration / Front Desk Receptionist
OhioHealth
11.2019 - 12.2021
Driver
Uber
06.2016 - 09.2025
Associate of Arts - Liberal Studies
Mount St. Joseph University