Hi, I’m
Alesia Jackson
Customer Service Representative Specialist
Fairfield,CA
Overview
20
years of professional experience
1
year of post-secondary education
Work History
UCSF
Practice Coordinator ll
03.2024
Job overview
- My job duties taking 50 plus calls with software Janet and Finesse, making appoints daily with Epic system, send clinical staff and staff CRM messages with all requests , such as prescriptions request, appointment requests, form requests, referral request and call back request
- I was responsible for reviewing referrals, creating referrals and scheduling from them as well.
Sutter
CSR ll
12.2018 - 10.2024
Job overview
- My job duties are answering 50 plus incoming phone calls daily with I3 phone system, Scheduling appointments for specialty and primary care with Epic computer system, reviewing specialty referrals, taking messages from patients, doctors, pharmacies, vendors, laboratories, hospitals, home health agencies, outside referral departments and other medical facilities and staff
- I also verified insurance with online resources such as OneSource website, Medi-cal website, Medicare Website, Health Net website HMO websites, PPO websites and EPO websites, entered patient’s demographics, intake forms, updated insurance and documented the insurance eligibility in patient’s chart
- Transferred calls over to care centers designated phone numbers as requested from offices, doctors, RN’s, staff, and patients returning calls back.
RBH
Clinic Assistants
02.2018 - 12.2018
Job overview
- My job duties were using a fax machine, telephone, computer to complete all my tasks
- Answered telephone, transferred calls to therapist extensions, took messages for therapist, created office memos, sent out office emails from HR and office manager, collected payments, checked patients in and out of program, kept excel inventory and payment logs, ordered all supplies for clinic, opened and closed clinic daily, ran errands for manager, tracked number of participants daily who checked in, assisted with scheduling outings for patients, greeted patients and parents daily
- Registered patients, trained back up staff for front office, and scheduled staff meetings with outlook calendar
- Systems used were Microsoft Word, outlook, excel, Rogers financial scanning system
- I oversaw clinic staff in case of an emergency.
Muir Orthopedics
Diagnostic Support (Temp)
11.2017 - 01.2018
Job overview
- My job duties were helping Scan records in to EHR Next Gen system, answered heavy phone lines, took messages for office staff
- Assisted with scheduling procedures and injections, filed medical records and images in the Next Gen system.
Easter Seals
Field Operator Scheduler (Temp)
08.2017 - 11.2017
Job overview
- My job duties were but not to scheduling and rescheduling all ABA therapy sessions
- Collaborated with program supervisors regarding schedules, staffing and contacted parents with any delays in care, canceled therapy sessions and any changes in therapist schedule
- I would have to find a therapist to cover shifts daily
- I would text therapist and parents with any changes or cancelled sessions
- I scheduled for Contra Costa region with Easter Seals.
Sutter Health
Intake Specialist (Temp)
11.2016 - 06.2017
Job overview
- My job duties were retrieving referrals from the Home Base Health system, In Basket system, Curspan system, outlook email, by fax, telephone, by hospitals liaisons clinical team, and Epic system
- Other responsibilities were completing a chart by putting demographics, insurance information, reviewing referrals, organizing referrals as they come in
- Collaborated with clinical nurses to get home health services started for Sutter Health patients.
Timeline
TTIBC
Bachelor from Clinical Pastoral Counseling
09.2024 - Current
Practice Coordinator ll
UCSF
03.2024
TTBIC
Associates
01.2024 - 06.2024
CSR ll
Sutter
12.2018 - 10.2024
Vallejo Adult School
Diploma
02.2018 - 06.2018
Clinic Assistants
RBH
02.2018 - 12.2018
Diagnostic Support (Temp)
Muir Orthopedics
11.2017 - 01.2018
Field Operator Scheduler (Temp)
Easter Seals
08.2017 - 11.2017
Intake Specialist (Temp)
Sutter Health
11.2016 - 06.2017
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Office Administration
- Insurance Verification
- HIPAA Compliance
- Patient Scheduling
- Appointment Coordination
- Medical terminology knowledge
- Medical personnel recruitment
- Workflow Management
- Electronic Health Records
- Referral management
- Records Management
- Policy and procedure development
- Resource Utilization
- Continuous Improvement
- Strategic business planning
- Policy Development
- Staff Management
- Regulatory Compliance
- Resource Management
- Schedule Management
- Client consulting
- Policy Implementation
- Employee performance
- Workflow Planning
- Staff Development
- New Hire Training
- Practice Management
- Supplies Ordering
- Human Resources
- Strategic Planning
- Marketing support
Education
TTBIC
Associates
01.2024 - 06.2024
Vallejo Adult SchoolVallejo, CA
Diploma
02.2018 - 06.2018
TTIBCFairfield, CA
Bachelor from Clinical Pastoral Counseling
09.2024 - Current