Maliyah Scharf
Camarillo
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant(2025)/ practice coordinator (2026)
Southern California Orthopedic Institute
Westlake Village
07.2024 - Current
- Supervised daily operations to ensure efficient workflow and team collaboration.
- Coordinated scheduling and resource allocation to enhance team productivity and service delivery.
- Facilitated communication between departments to enhance operational efficiency.
- Resolved conflicts and addressed employee concerns to maintain a positive work environment.
- Assisted with projects and responsibilities to foster relationships with internal departments.
- Resolved customer complaints in a timely manner.
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Administered medications under the direction of healthcare professionals
- Managed patient medical records by accurately documenting information in electronic health record systems
- Coordinated patient appointments and collaborated with other departments.
- Assisted with patient billing processes by verifying insurance coverage and submitting claims for timely reimbursement.
- Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
- Responded quickly during emergencies or urgent situations within the clinic setting
- Coordinated surgical schedules for multiple departments and specialties.
- Maintained accurate records of surgeries, cancellations, and changes in schedules.
Office Assistant III (temp)
County of Ventura Human Services Agency
03.2024 - 07.2024
- Coordinated scheduling and meetings for senior management, optimizing time management.
- Oversaw daily office operations, enhancing organizational efficiency.
- Managed office supplies and vendor relationships, ensuring timely procurement.
- Assisted in budget preparation and monitored expense reports regularly.
- Maintained filing systems and ensured accurate record-keeping practices.
Medical Assistant
Cardiology Associates Medical Group
Ventura
02.2021 - 05.2023
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations, streamlining appointment scheduling for department managers.
- Coordinated special projects, enhancing overall schedule management.
- Evaluated employee records and productivity and submitted evaluation reports.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reported to senior management on organizational performance and progress toward goals.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained high average performance evaluations by regularly providing constructive feedback to employees.
- Automated client correspondence and record tracking, improving office operations and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Medical Assistant Manager
Irina Feldman, INC.
Thousand Oaks
05.2019 - 02.2021
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Optimized office schedule to balance team workloads, group productivity and financial targets.
- Directed training programs to improve team capabilities and service quality.
- Conferred with insurance company representatives to expedite payments and resolve filing issues, minimizing aging balances and supporting office financial health.
- Oversaw office inventory activities by ordering and requisitioning and stocking and shipment receiving.
- Coordinated board and committee meetings, preparing and distributing schedules and information to ensure efficient operations.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Recorded expenses and maintained accounting records.
- Offered technical support and troubleshot issues to enhance office productivity.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Authored business documents to organize and emphasize information quickly and effectively.
Assistant Manager
Verizon
Westlake
09.2016 - 04.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Planned schedules and delegated assignments to ensure adequate coverage and meet service demands.
- Created employee schedules to optimize coverage based on forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed strategies that increased sales and enhanced profitability.
Medical Assistant
Cabrillo Cardiology Medical Group
Oxnard
03.2017 - 02.2019
- Gathered client medical history, medication details, symptoms, and allergies to support accurate diagnoses and treatment planning.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information, including blood pressure and weight, to assist healthcare providers in monitoring patient health.
- Maintained inventory of medical supplies by monitoring levels and submitting timely replenishment orders to ensure uninterrupted patient care.
Store Manager/Sales Manager
Sally's Beauty Supply
Camarillo
10.2014 - 02.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Provided hands-on assistance to customers by assessing needs and staying current on consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Planned schedules and delegated assignments to ensure adequate coverage and meet service demands.
- Monitored cash intake and deposit records to improve accuracy and minimize discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Business Administration -
Ventura College
Ventura, CA, US06-2024
Medical Office Assistance - Trade school
Oxnard Adult School
Oxnard, CA, US01-2017
Skills
- Clinical operations
- Electronic health records
- Patient care coordination
- Patient safety standards
- Patient engagement strategies
- Healthcare billing
- Medical billing
- Insurance processing
- Appointment scheduling
- Scheduling coordination
- EKG administration
- Resource allocation
- Workflow optimization
- Staff training
- Time management
- Operations management
- Medical supply management
- Office administration
- Administrative support
- Effective communication
- Team collaboration
- Conflict resolution
- Anatomy and physiology
- Patient confidentiality
- Patient confidentiality
Certification
- Certified Medical Assistant, 12/01/15, Present
- CPR Certification, 02/01/27
- EKG Certification, 02/01/25, 02/01/27
- AED Certification, 01/01/25, 01/01/27
- BLS Certification, 01/01/25, 01/01/27
- Certified Cardiographic Technician
- Certified Rhythm Analysis Technician
- Certified Personal Trainer
- First Aid Certification
- RCIS
- Driver's License
- Certified Coding Specialist
- Certified Professional Coder
- Medical Coding Certification
- Medical Billing Certification
- ACLS Certification
- CNA
- NRCMA
- Healthcare Provider Certification
- RMA
- Non-CDL Class C
- AHA Certification
Languages
English
Timeline
Medical Assistant(2025)/ practice coordinator (2026)
Southern California Orthopedic Institute
07.2024 - Current
Office Assistant III (temp)
County of Ventura Human Services Agency
03.2024 - 07.2024
Medical Assistant
Cardiology Associates Medical Group
02.2021 - 05.2023
Medical Assistant Manager
Irina Feldman, INC.
05.2019 - 02.2021
Medical Assistant
Cabrillo Cardiology Medical Group
03.2017 - 02.2019
Assistant Manager
Verizon
09.2016 - 04.2019
Store Manager/Sales Manager
Sally's Beauty Supply
10.2014 - 02.2017
Business Administration -
Ventura College
Medical Office Assistance - Trade school
Oxnard Adult School