Alesia Parham
Summary
Highly organized and dependable candidate with a proven track record of success in effectively managing multiple priorities. Maintains a positive attitude while consistently exceeding expectations and meeting team goals. Demonstrates a strong willingness to take on additional responsibilities to contribute to the overall success of the team.
Overview
10
10
years of professional experience
Work History
Customer Service
Home Depot
Oak Park, MI
09.2016 - Current
- Answer incoming calls
- Providing stores with quotes for customers
- Input customers selection of flooring
- Process Payments
- Look over floor plans to ensure good seam placements
- Maintaining no Acw or CS
Open item Associate
Proctor Financial
Troy, MI
06.2014 - 04.2016
- Called insurance companies to obtain renewal information for homeowners' policies that were coming up for renewal
- Processed financial payments overnight
- Went on carrier websites to obtain renewal information
- Trained and assisted managers
Education
High School Diploma -
Ferndale High School
Ferndale Mi 05-2003
Skills
- Online chat and email
- Call center experience
- Payment management
- Team training and development
- Troubleshooting
- Company policy adherence
- Time management abilities
- Adaptability
- Quality Assurance
- Professional telephone demeanor
- Customer service orientation
- Problem-solving aptitude
Timeline
Customer Service
Home Depot
09.2016 - Current
Open item Associate
Proctor Financial
06.2014 - 04.2016
High School Diploma -
Ferndale High School