Alesia Parham
Summary
Highly organized and dependable candidate with a proven track record of success in effectively managing multiple priorities. Maintains a positive attitude while consistently exceeding expectations and meeting team goals. Demonstrates a strong willingness to take on additional responsibilities to contribute to the overall success of the team.
Overview
10
10
years of professional experience
Work History
Customer Service
Home Depot
09.2016 - Current
- Answer incoming calls
- Providing stores with quotes for customers
- Input customers selection of flooring
- Process Payments
- Look over floor plans to ensure good seam placements
- Maintaining no Acw or CS
Open item Associate
Proctor Financial
06.2014 - 04.2016
- Called insurance companies to obtain renewal information for homeowners' policies that were coming up for renewal
- Processed financial payments overnight
- Went on carrier websites to obtain renewal information
- Trained and assisted managers
Education
High School Diploma -
Ferndale High School
Ferndale Mi 05-2003
Skills
- Online chat and email
- Call center experience
- Payment management
- Team training and development
- Troubleshooting
- Company policy adherence
- Time management abilities
- Adaptability
- Quality Assurance
- Professional telephone demeanor
- Customer service orientation
- Problem-solving aptitude
Timeline
Customer Service
Home Depot
09.2016 - Current
Open item Associate
Proctor Financial
06.2014 - 04.2016
High School Diploma -
Ferndale High School