Angel Allen
Kansas City,MO
Summary
Resourceful Customer Services Officer known for high productivity and efficient task completion. Excel in conflict resolution, customer relationship management, and communication skills. Utilize active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to leveraging time management and adaptability to meet tight deadlines and unexpected challenges.
Overview
5
5
years of professional experience
Work History
Customer service
Center For Developmental Disabilities
Kansas City, MO
01.2022 - Current
- outbound calls for scheduling doctor’s visit new patients appointments.
- Interview individuals regarding medical history
- Data entry update patient information
- Corresponding with physicians regarding patients' medical history
- Resolved customer complaints regarding services or products in a professional manner.
- Answered customer inquiries over the phone and through email.
- Maintained an organized filing system for customer records and service requests.
- Monitored customer feedback to identify areas of improvement in services or products offered by the company.
- Developed strategies to increase customer satisfaction levels and loyalty.
- Ensured all customer service standards are met at all times.
- Attended training sessions regularly to stay updated on new products or services offered by the company.
Customer Service
The Madison Care Centre
Kansas City, MO
07.2019 - 12.2022
- Outbound calls to fill prescription orders.
- Data entry updating individual’s MARS information
- Resolved Individual’s complaints regarding services or products in a professional manner.
- Maintained an organized filing system for customer records and service requests.
- Ensured all customer service standards are met at all times.
- Attended training sessions regularly to stay updated on new products or services offered by the company.
- Participated in team meetings discussing ideas on how to better serve our individuals needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Engaged in conversation with individuals to understand needs, resolve issues and answer questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
High School Diploma - Business Administration
South East High School
Kansas City, MO05-2021
Skills
- Customer service
- Outlook
- Dropbox
- Gmail
- Collections
- Data entry
- Google Drive
- Calendar
- Fax
- Marketing
- Social Media
- Complaint Handling
- Issue Escalation
- Customer Needs Assessment
- Customer Engagement
- Satisfaction monitoring
- Relationship Building
- Email management
- Documentation and notes
- Company policy adherence
- Team Collaboration
- Online chat and email
- Call center experience
- Appointment Coordination
Timeline
Customer service
Center For Developmental Disabilities
01.2022 - Current
Customer Service
The Madison Care Centre
07.2019 - 12.2022
High School Diploma - Business Administration
South East High School