Alesia R. Smith
Atlanta,GA
Summary
Detail-oriented individual focused on providing outstanding customer service. Skilled in adapting to both remote and team environments to achieve shared objectives efficiently. Expertise in deploying comprehensive security protocols to protect data center assets, including advanced surveillance and access control systems. In-depth understanding of emergency response and risk management practices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Data Center Security Officer
Securitas
Fayetteville, GA
10.2024 - Current
- Monitored cameras in Security Operations Center (SOC) to ensure safety protocols.
- Responded to security incidents promptly within designated tier times.
- Maintained logs and records per Datacenter Standard Operations Procedure (SOP).
- Evaluated potential safety issues and escalated as necessary.
- Conducted thorough patrols of both interior and exterior of datacenter facility.
Tower Operator
Fulton County Sheriffs Office
Atlanta, GA
05.2023 - 09.2024
- Controlled access to secured jail areas using control panel and camera system.
- Communicated with inmates via intercom and maintained radio contact with floor officers.
- Supervised safety of inmates and staff through tower window monitoring.
- Maintained detailed log of all activities in pod areas.
- Recorded inmate movement in computer database for accuracy and compliance.
- Answered phone calls in tower, directing inquiries to appropriate destinations.
Medical Assistant
Murray Medical & Wellness Center
Atlanta, GA
01.2021 - 05.2024
- Coordinated patient scheduling and managed electronic health records for efficient operations.
- Measured vital signs and recorded findings for clinical evaluations.
- Conducted basic lab tests and EKGs to aid in patient diagnosis.
- Facilitated patient preparation for examinations and procedures.
- Collected blood samples meticulously for further testing.
- Managed incoming phone calls to provide necessary information.
- Assisted healthcare providers during examinations and procedures, ensuring patient comfort.
- Administered medications and vaccinations as per physician directives.
- Coordinated laboratory tests and processed samples for timely results.
- Trained new medical assistants on office protocols and patient interaction techniques.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Security Supervisor
Garda World Security Services
Atlanta, GA
10.2022 - 10.2023
- Secured all exits, doors, and windows while monitoring property entrance.
- Authorized access for personnel and vehicles, ensuring controlled entry.
- Monitored surveillance cameras for unusual behaviors or activities.
- Responded swiftly to alarms, assessing situations and taking action.
- Provided assistance to individuals in need, addressing various concerns.
- Compiled reports on daily surveillance activities and incidents of suspicion.
- Issued employee and vendor badges to enhance security measures.
- Reported any suspicious behaviors and occurrences immediately.
Specimen Accessioner
Flow Health
Atlanta, GA
12.2021 - 04.2022
- Streamlined specimen intake processes, boosting operational efficiency and productivity.
- Ensured precise labeling and documentation for effective specimen tracking.
- Trained and mentored new staff on accessioning protocols and best practices.
- Conducted quality control checks to uphold high specimen handling standards.
- Reduced turnaround time for test results by prioritizing urgent specimens.
- Identified and reported discrepancies in specimen handling, contributing to quality initiatives.
- Maintained a clean work environment, adhering to safety protocols during hazardous material handling.
- Organized samples accurately to enhance processing efficiency.
Customer Service Representative
Chime Solutions
Morrow, GA
06.2020 - 01.2021
- Managed inbound calls, addressing customer inquiries through telephone and email interactions.
- Utilized available resources to research and resolve customer questions promptly.
- Delivered detailed product and service information to clients for informed decisions.
- Updated and entered new customer information into the system effectively.
- Maintained accurate documentation of all call information per company standards.
- Completed call logs regularly to track communication history.
- Conducted follow-up calls with customers when needed to clarify issues.
Data Center Security Officer
Allied Universal Security
Atlanta, GA
10.2019 - 01.2021
- Monitored property entrance to ensure security and access control.
- Authorized entry for individuals and vehicles based on established protocols.
- Reported suspicious behaviors and incidents to enhance safety measures.
- Secured all exits, doors, and windows to prevent unauthorized access.
- Monitored surveillance cameras for real-time threat assessment.
Education
Medical Assistance
UEI College
Morrow, GA01.2021
GED -
Perry Learning Center Academy
Jonesboro, GA05.2018
Skills
- Customer service excellence
- Leadership experience in diverse settings
- Expertise in substance use treatment programs
- Demonstrated product demonstration skills
- Advanced Microsoft Office knowledge including Outlook, Word, Excel, PowerPoint, Access, Google Docs
- Efficient schedule coordination skills
- Conflict management techniques
- Comprehensive computer literacy
- Records administration expertise
- Safety regulation adherence
- Effective phone communication practices
- Team leadership capabilities
- Patient monitoring proficiency
- Administrative support background with clerical tasks
- Budgeting for operational efficiency
- Exceptional communication skills both oral and written
- Management
Certification
- Certified Medical Assistant January 2021 to Present
- CPR Certification September 2025 to September 2027
References
Brenda Lester LPN/ Mentor (404)734-9696
Andrea Allen Mentor (404)454-2651
Arieana Watson Supervisor (678) 396-9021
Timeline
Data Center Security Officer
Securitas
10.2024 - Current
Tower Operator
Fulton County Sheriffs Office
05.2023 - 09.2024
Security Supervisor
Garda World Security Services
10.2022 - 10.2023
Specimen Accessioner
Flow Health
12.2021 - 04.2022
Medical Assistant
Murray Medical & Wellness Center
01.2021 - 05.2024
Customer Service Representative
Chime Solutions
06.2020 - 01.2021
Data Center Security Officer
Allied Universal Security
10.2019 - 01.2021
Medical Assistance
UEI College
GED -
Perry Learning Center Academy