Alesia Whatley
Federal Bureau of Investigation
Colmesneil,TX
10
years of professional experience
Proven ability to enhance client satisfaction through effective communication, compassionate support, and problem-solving. Adept at streamlining processes and adapting to new technologies to improve operational efficiency.
Work History
Lead Operation Center Specialist
9 Months- Supported data entry and analysis for intelligence reports and case assessments.
- Coordinated communication between departments to enhance workflow efficiency.
- Assisted in managing case files and documentation for ongoing investigations.
- Adapted quickly to new technologies and systems used in daily operations.
- Improved center efficiency by streamlining processes and implementing effective organizational strategies.
- Led training sessions for new hires, ensuring they were equipped with the necessary skills to excel in their roles as Center Specialists.
- Provided support for clients experiencing difficulties, offering compassionate guidance and connecting them with appropriate resources as needed.
- Evaluated client feedback on a regular basis to identify areas of improvement within the center's operations, leading to increased levels of satisfaction.
- Served as a liaison between clients and management, communicating effectively to address concerns or resolve issues quickly.
- Designed engaging promotional materials highlighting key features of the center''s programs and services leading to greater visibility in the community.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Conducted preliminary research to gather information for investigative purposes.
- Answered switchboard and handled all complaint calls from the public.
Confidential Administrative Assistant
6 Years 2 Months- Managed scheduling and coordination of executive meetings and appointments.
- Prepared detailed reports and presentations for internal and external stakeholders.
- Streamlined document management processes to enhance efficiency and accessibility.
- Assisted in the implementation of office policies and procedures to ensure compliance.
- Utilized various software tools for data entry, analysis, and reporting tasks.
- Contributed to successful project completion by tracking progress, identifying potential roadblocks, and assisting with problem-solving efforts as needed.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
HR Administrator
6 Years 2 Months- Managed employee onboarding processes, ensuring compliance with federal regulations and agency policies.
- Processed employee benefits enrollments and changes, supporting staff inquiries effectively.
- Assisted in maintaining personnel records using HRIS, enhancing data accuracy and accessibility.
- Coordinated training sessions, promoting professional development across departments.
- Provided administrative support during recruitment efforts, facilitating candidate communication and scheduling interviews.
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
- Prepared new hire letters, employee contracts, and corporate policies.
- Handled onboarding process for newly hired employees, which included distribution of all paperwork.
Typist/Receptionist Administrator
2 Years 3 Months- Implemented best practices for document formatting and presentation to uphold agency standards.
- Assisted in the development of training materials to improve typing proficiency across the department.
- Led initiatives to digitize paper records, reducing physical storage needs and improving accessibility.
- Expedited data entry tasks with efficient typing speed and accuracy.
- Spearheaded transition to remote work during global health crisis; ensuring business continuity and employee safety.
- Collaborated with team members to streamline document preparation processes for increased efficiency.
- Typed and formatted documents, ensuring high accuracy and consistency in all deliverables.
- Managed incoming correspondence, prioritizing tasks to meet deadlines effectively.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Oversaw daily operations, ensuring team adherence to safety protocols and operational standards.
- Trained and mentored new staff, enhancing team efficiency and performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Education
High School Diploma
Skills
Policy compliance
Complaint management
Customer service
Case coordination
Resolving issues
Customer communications
Customer communication
Budget management
Feedback implementation
Client assistance
Project scheduling
Staff development
Timeline
Lead Operation Center Specialist
Federal Bureau of Investigation
01.2009 - 10.2009Read More
Confidential Administrative Assistant
Federal Bureau of Investigation, FBI
01.2002 - 03.2008Read More
HR Administrator
Federal Bureau of Investigation, FBI
01.2002 - 03.2008Read More
Typist/Receptionist Administrator
Federal Bureau of Investigation
09.1999 - 12.2001Read More
East Bay High School
High School Diploma
Read More