Earlene Tribble
Morrisville,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Regional Operation Center Specialist
Spectrum
09.2023 - Current
- Evaluated client feedback on a regular basis to identify areas of improvement within the center's operations, leading to increased levels of satisfaction.
- Provided exceptional customer service by addressing inquiries promptly and professionally, resulting in improved relations with clients.
- Provided support for clients experiencing difficulties, offering compassionate guidance and connecting them with appropriate resources as needed.
- Collaborated with team members to create a welcoming environment for all visitors, promoting a positive experience at the center.
Regional Support Specialist
Spectrum
09.2016 - 08.2023
- Managed multiple technician routes resulting in product delivery with little to no delays.
- Prepared comprehensive reports on completed work orders for management review, highlighting key achievements, challenges faced, and areas for improvement.
- Drove customer satisfaction by maintaining open lines of communication throughout the support process, ensuring clients were well-informed and their concerns addressed promptly.
- Maintained detailed records of all client interactions, ensuring accurate documentation for future reference and analysis.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
Collections Specialist
Time Warner Cable
11.1995 - 09.2012
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Skills
- Policy compliance
- Feedback implementation
- Complaint Management
- Customer Service
- Inbound phone calls
- Data Entry
- Documentation And Reporting
- Payment Processing
- Account Management
Timeline
Regional Operation Center Specialist
Spectrum
09.2023 - Current
Regional Support Specialist
Spectrum
09.2016 - 08.2023
Collections Specialist
Time Warner Cable
11.1995 - 09.2012
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