Alesia Williams

• Supervised daily operations to ensure compliance with healthcare regulations and standards.
• Coordinated staff schedules, optimizing resource allocation for patient care services.
• Implemented training programs for new employees, enhancing team performance and service delivery.
• Monitored quality control processes, ensuring accuracy in medical recordkeeping and patient documentation.
• Led incident management initiatives, improving response times and patient safety protocols.
• Streamlined workflows by introducing technology solutions to improve operational efficiency.
• Conducted performance evaluations, providing constructive feedback to enhance staff development and morale.
• Developed policies and procedures to align departmental practices with organizational goals and compliance requirements.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
• Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
• Generated reports detailing findings and recommendations.
• Gathered, organized and input information into digital database.
• Frequently inspected production area to verify proper equipment operation.
• Developed effective improvement plans in alignment with goals and specifications.
• Maintained database systems to track and analyze operational data.
• Helped meet changing demands by recommending improvements to business systems or procedures.

Achieved recognition through awards for exceptional customer service from patients and colleagues. Authored standard operating procedures for CoPATH while overseeing program implementation. Directed systems management across branch clinics and hospitals throughout California until 2016. Generated monthly and quarterly performance reports, including MMR and cytology statistics.