Aleska Ortega
Provo,UT
Summary
Detail-oriented Certified Phlebotomist with experience performing 50-80 venipunctures per shift in high-volume settings. Expertise in specimen collection and patient care, ensuring safety compliance across diverse populations. Bilingual in English and Spanish, facilitating effective communication. Known for accuracy and efficiency in fast-paced environments, dedicated to delivering compassionate, patient-centered care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Phlebotomist / Medical Historian
BioLife Plasma Services
Orem, UT
11.2025 - Current
- Conduct 100+ weekly medical history screenings, ensuring eligibility and regulatory compliance
- Documented patient information in EHR systems with 100% HIPAA compliance
- Monitored and responded to donor reactions (e.g., syncope), applying rapid clinical judgment in high-pressure situations
- Processed specimens using centrifugation and aliquoting with zero documented labeling or contamination errors
- Maintain strict adherence to infection control protocols and PPE requirements
- Provided Spanish interpretation for over 30% of patient interactions, enhancing communication and patient experience
Customer Care Specialist
Hawx Pest Control
Ogden, UT
05.2024 - Current
- Managed 80+ daily interactions, enhancing customer experience through effective multitasking and organization
- Resolved concerns efficiently, contributing to increased customer satisfaction and loyalty
- Maintained composure and professionalism in fast-paced environments, ensuring consistent service quality
Global Tech Support Generalist
The Church of Jesus Christ of Latter-day Saints
Salt Lake City, UT
11.2022 - 03.2023
- Provided step-by-step technical support, enhancing user understanding and satisfaction
- Secured high first-contact resolution rates, improving overall customer experience in global support
Payment Specialist
Progressive Leasing
Draper, UT
06.2020 - 11.2022
- Managed sensitive financial accounts with accuracy and confidentiality, ensuring compliance with industry standards
- Handled high-stress interactions with professionalism and efficiency, resolving client issues effectively
- Provided bilingual support to Spanish-speaking clients, enhancing service accessibility and client satisfaction
Education
Phlebotomy Certificate -
Mountainland Technical College
Lehi, UT01-2025
LaGuardia Community College
New York, NYSkills
- Phlebotomy and venipuncture
- Capillary collection
- Specimen processing and aliquoting
- Infection control
- Patient care and identification
- Donor monitoring
- Emergency response and BLS
- CPR and AED certification
- Patient communication
- Clinical systems management
- EHR documentation and HIPAA compliance
- Computer literacy
- Multi-system navigation
- Teamwork and collaboration
- Independent working skills
- Adaptability
- Attention to detail
Certification
- Certified Phlebotomy Technician (CPT), 01/01/25
- Basic Life Support (BLS/CPR & AED)
- HIPAA Compliance Certified
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Intermountain Health Alignment
- Experience working in fast-paced, high-volume clinical environments similar to hospital and outpatient settings
- Strong ability to communicate procedures clearly and provide empathetic patient care
- Demonstrated commitment to safety, compliance, and infection control standards
- Proven ability to work both independently and as part of a collaborative care team
- Prepared to support multiple locations, diverse patient populations, and varying acuity levels
Timeline
Phlebotomist / Medical Historian
BioLife Plasma Services
11.2025 - Current
Customer Care Specialist
Hawx Pest Control
05.2024 - Current
Global Tech Support Generalist
The Church of Jesus Christ of Latter-day Saints
11.2022 - 03.2023
Payment Specialist
Progressive Leasing
06.2020 - 11.2022
Phlebotomy Certificate -
Mountainland Technical College
LaGuardia Community College