ALESSA CHAPA

•Verified insurance and documentation for accuracy and compliance.

• Coordinated scheduling and high-volume appointments across multiple locations.

• Delivered front-line customer service, managing check-ins, check-outs, and client communications.

• Processed payments and maintained accurate financial and administrative records.

• Liaised between clients, providers, and external partners to coordinate referrals and services.

• Supported billing processes through accurate coding requests and documentation.

• Reduced no-shows by managing reminders and proactive client outreach.

• Prepared client profiles, documentation, and cost estimates to streamline operations.

• Verified vision insurance and ensured accurate benefit application.
• Checked in patients and maintained up-to-date records in patient management system.
• Answered high-volume phone calls and provided professional, timely assistance.
• Dispensed eyeglasses and contact lenses, ensuring proper fit and patient satisfaction.
• Processed phone orders and coordinated in-store pickups or deliveries.
• Updated patient information with accuracy and confidentiality.
• Assisted with sales of eyeglasses and contact lenses, meeting individual and team goals.
• Scheduled appointments and managed daily appointment flow efficiently.

• Greeted clients, managed check-in and check-out processes efficiently.
• Answered high-volume phone calls and responded promptly to client inquiries.
• Handled payment processing and explained available payment options.
• Maintained cleanliness and organization of the studio to ensure a welcoming environment.
• Pre-booked appointments to maximize client retention and scheduling efficiency.
• Managed social media accounts including Instagram, TikTok, and Facebook.
• Created and posted daily content (photos, videos) to engage followers and promote services.
• Monitored and responded to all messages and comments across social media platforms to maintain active client communication.

• Answered phone calls and managed front desk responsibilities including patient check-in/check-out.
• Assisted the doctor with treatment room preparation and basic treatment support duties.
• Scheduled appointments, including advanced multi-visit scheduling, to support treatment plans.
• Processed patient payments and explained available services and billing options.
• Maintained a clean and organized office environment to ensure a professional setting.
• Conducted cold calls and outreach to potential patients to generate new business.
• Engaged with local businesses using in-person marketing strategies to promote services and build referral relationships.
• Followed up with existing and prospective patients to encourage continued care and engagement.