Alessa Salazar
Tucson,AZ
Summary
Dynamic professional with a strong work ethic and proven customer service skills, honed at Starbucks. Expert in order fulfillment and inventory management, consistently enhancing customer satisfaction through effective communication and problem-solving. Recognized for achieving high satisfaction ratings while efficiently managing workflow and collaborating with team members to meet tight deadlines.
Overview
4
4
years of professional experience
Work History
Shopper
Instacart
Tucson, AZ
03.2023 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Worked productively with customers to meet order requirements and service expectations.
- Conducted price checks for customers, establishing trust and enhancing their overall experience.
- Verified each item matched order sheet's description.
- Tracked substitutions and informed customers of changes.
- Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
- Retrieved customer's order after payment, and assisted with transport to vehicle.
- Scanned each item's barcode before item's removal from shelf.
- Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
Customer Service Representative
Afni Call Center
Tucson, AZ
06.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Decorator
Amy’s Donuts
Tucson, AZ
02.2022 - 02.2023
- Collaborated with clients to develop personalized design concepts, resulting in uniquely tailored spaces.
- Enhanced client satisfaction by delivering high-quality decoration services within given timeframes.
- Organized workflow efficiently to meet tight deadlines, enabling timely project completion.
- Consistently received positive feedback from clients regarding attention to detail, creativity, professionalism.
- Stayed up-to-date with industry trends, incorporating fresh ideas into design concepts.
Barista
Starbucks
San Antonio, TX
01.2021 - 10.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
High School Diploma -
ACE Charter High School
Tucson, AZ05.2020
Skills
- Order fulfillment
- Inventory management
- Product selection
- Customer service
- Workflow organization
- Multitask
- Team collaboration
- Time management
- Effective communication
- Strong work ethic
- Problem solving
- Stock replenishment
- Sales floor navigation
Timeline
Shopper
Instacart
03.2023 - Current
Customer Service Representative
Afni Call Center
06.2022 - 10.2022
Decorator
Amy’s Donuts
02.2022 - 02.2023
Barista
Starbucks
01.2021 - 10.2021
High School Diploma -
ACE Charter High School