Summary
Overview
Work History
Education
Skills
Timeline
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Alessa Santoleri

Fairport,NY

Summary

Experienced with managing intake processes and client relations. Utilizes organizational and interpersonal skills to ensure seamless client onboarding. Knowledge of effective data management and client support strategies.

Overview

3
3
years of professional experience

Work History

Intake Specialist

Hiller Comerford Injury and Disability Law
09.2024 - Current
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
  • Enhanced office productivity by handling high volume of callers per day.
  • Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.

Team Member

Mrs Field's Cookies
11.2023 - 09.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Sales Associate

Eddie Bauer
07.2022 - 10.2023
  • Ensured timely and friendly customer acknowledgment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

Regents Degree -

Fairport Senior High School
Fairport, NY
06.2023

Skills

  • Data entry
  • Intake assessment
  • Confidentiality
  • Workflow management

Timeline

Intake Specialist

Hiller Comerford Injury and Disability Law
09.2024 - Current

Team Member

Mrs Field's Cookies
11.2023 - 09.2024

Sales Associate

Eddie Bauer
07.2022 - 10.2023

Regents Degree -

Fairport Senior High School

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Alessa Santoleri