Alessandra Aguas-Hurtado
Alton,TX
Summary
Developed skills in fast-paced retail environment, excelling in customer service and sales strategies. Demonstrated ability to lead teams, manage inventory, and implement effective sales techniques. Seeking to transition into new field where these transferrable skills can drive success and contribute to dynamic work environment.
Overview
3
3
years of professional experience
Work History
Lead Sales Associate
Dolgencorp
610 S Inspiration Rd, Mission Tx 78572
09.2023 - Current
- Provided exceptional customer service by actively engaging with shoppers.
- Operated point-of-sale systems for accurate and efficient transaction processing.
- Stocked shelves and organized merchandise to maintain a clean shopping environment.
- Followed store policies for safety and loss prevention during daily operations.
- Greeted customers warmly and guided them in finding products they needed.
- Processed returns and exchanges, ensuring smooth transactions for customer satisfaction.
- Collaborated with team members to optimize store layout and product placement.
- Resolved customer inquiries promptly, contributing to positive shopping experiences consistently.
- Suggested inventory improvements based on customer feedback, supporting better stock management efforts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted in training new staff on customer service and operational procedures.
- Processed and stocked merchandise in accordance with store standards.
Education
High School Diploma -
Mission Collegiate High School
05-2023
Skills
- Oral Communication Skills
- Efficient sales transactions
- Goal oriented
- Good Work Ethic
- Basic Mathematics
- Positive Interactions
- Customer service
- Retail store operations
- Cash handling
- Pricing and labeling
- Staff training and development
- Flexible schedule
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Sales Associate
Dolgencorp
09.2023 - Current
High School Diploma -
Mission Collegiate High School
Experience
- Rafael Cantu Junior High / Library Student Aide (September, 2018- May, 2019
- Organized returned books and materials and assisted with shelving.
- Assisted library staff with clerical duties to help lighten workload.
- Checked out and checked in items using the library computer system.
- Mission Collegiate High School / Teacher’s Student Aide (January, 2022 - May, 2022)
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
- Oversaw students in the classroom and common areas to monitor, enforce rules and support teachers.