Alessandra Baker
Boerne,TX
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Red McCombs Ford. Expert in supply management and fostering positive customer relations, significantly improving client loyalty. Skilled in administrative support and employee supervision, adept at driving results through strategic planning and effective team leadership.
A quick learn and eager to make and break all goals set in front of me.
Overview
14
14
years of professional experience
Work History
Office Manager
Red McCombs Ford
02.2021 - Current
- Accounts Receivable managing accounting for the entire collision center.
- Balancing and closing repair orders for collision.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Accounts Receivable and Collections Specialist
Red McCombs Ford
07.2021 - 11.2023
- Reconciled accounts receivable ledger to verify payments and resolve variances for Service and Parts Dept.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Front Office Manager
HDC Services
03.2017 - 03.2021
- Managing appointments for pressure washing and window cleaning company.
- Provided first level of customer interaction and service including but not limited to different and custom packages best tailored to their exact needs.
- Staffing schedules with a team of upwards of 10 to 15 technicians at a time.
- Book keeping from accounts payable to accounts receivable on a business level.
- Ordering supplies for both businesses.
Administrative Assistant
Red McCombs Ford
01.2011 - 01.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for General Managers and department heads in company's voice.
- Managed department budgets and generated financial reports for management review.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Business And Marketing For Fashion Design - Business And Marketing
The University of Texas At San Antonio
San Antonio, TXSkills
- Supply Management
- Billing
- Administrative Support
- Customer Service
- Data Entry
- Employee Supervision
- Office Management
- Bookkeeping
- Inventory Control
- Report Writing
- Excellent multi-tasking ability
- Scheduling and calendar management
- Mail handling
- Event Coordination
- Scheduling
Languages
Spanish
Professional Working
Timeline
Accounts Receivable and Collections Specialist
Red McCombs Ford
07.2021 - 11.2023
Office Manager
Red McCombs Ford
02.2021 - Current
Front Office Manager
HDC Services
03.2017 - 03.2021
Administrative Assistant
Red McCombs Ford
01.2011 - 01.2014
Business And Marketing For Fashion Design - Business And Marketing
The University of Texas At San Antonio
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