Karli Cobb
Chartwells Higher Education
Toccoa,GA
7
years of professional experience
Office Management Professional experienced in optimizing administrative functions and enhancing workflow efficiency. Achieved operational success through strong organizational skills, team supervision, and effective communication. Committed to delivering reliable support and continuous improvement in office operations.
Work History
Office Manager
2 Years 2 Months- Coordinated daily office operations, supporting dining services staff with scheduling, records, and administrative workflows.
- Managed invoices, purchase orders, and expense documentation to maintain accurate financial records.
- Maintained files, reports, and departmental correspondence for consistent office accuracy.
- Responded to employee and client inquiries, resolving issues with timely administrative support.
- Monitored office procedures and improved workflow consistency across administrative tasks.
- Trained new support staff on office systems, documentation standards, and daily priorities.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Organized vendor communications, supply orders, and delivery follow-up to support smooth procurement.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily work flow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Improved team morale and cohesion with regular team-building activities and open communication channel.
- Increased customer satisfaction by developing an effective client feedback system that led to service improvements.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Lead Pharmacy Technician
10 Months- Supervised pharmacy workflow, prioritizing prescription processing and dispensing accuracy.
- Verified prescription data, patient information, and inventory status for accurate medication fulfillment.
- Trained pharmacy technicians on POS procedures, insurance claims, and customer service standards.
- Resolved billing and claim issues using pharmacy systems and insurer requirements.
- Coordinated medication stock rotation, ordering support, and controlled substance organization.
- Assisted pharmacists with workflow management, prescription preparation, and compliance documentation.
- Addressed customer inquiries, clarifying pickup timing, refill status, and medication access.
- Improved daily operations by maintaining organized records, efficient queues, and regulatory adherence.
- Supervised 8 pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
Education
No Degree - Nursing
High School Diploma
Skills
Customer service
Office management
Organizational skills
Office administration
Data entry
Oral and written communication
Calendar management
Administrative support
Payroll processing
Bookkeeping
Document management
Budget oversight
Clerical support
Account reconciliation
Accounts receivable
Relationship building
Scheduling
Appointment scheduling
Supply chain management
Team management
Staff supervision
Operations management
Staff hiring
Supply management
Administrative oversight
Employee training
Staff development
Document control
Policy management
Workflow optimization
Financial reporting
Financial tracking
Expense reporting
Team supervision
Staff training
Accounting management
Report preparation
Event coordination
Business administration
Meeting planning
Database administration
Logistics management
Documentation expertise
Policy modification
Budgetary planning
Financial operations
Team leadership
Schedule oversight
Budget management
Teamwork
Problem-solving
Time management
Attention to detail
Multitasking and organization
Analytical skills
Multitasking
Task prioritization
Strong communication
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Verbal communication
Service management
Phone and email etiquette
Timeline
Office Manager
Chartwells Higher Education
08.2024 - CurrentRead More
Lead Pharmacy Technician
CVS Pharmacy
10.2019 - 08.2020Read More
North Georgia Technical College
No Degree from Nursing
Read More
Stephens County High School
High School Diploma
Read More