Alessandra Berroa
Summary
Multilingual legal support professional with a strong background in customer service. Proficient in managing high-volume caseloads and enhancing client satisfaction through effective communication and organization. Skilled in drafting legal documents and conducting research, ensuring compliance with legal standards.
Overview
4
4
Languages
9
9
years of professional experience
Work History
Legal Assistant
Executive Paralegal Solutions
Brandon, US
02.2026 - Current
- Drafted correspondence and legal documents for attorney review and approval.
- Assisted in trial preparation by compiling evidence and witness information.
- Coordinated communication between clients and attorneys to ensure clarity.
- Conducted legal research to support case strategy and development.
- Managed case files and maintained document organization for legal team.
- Maintained calendars, scheduled appointments, and organized meetings for attorneys.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Translated legal documents for clients and attorneys to ensure clear communication.
Legal Assistant
Rhino Lawyers
10.2022 - 02.2025
- Maintained strict confidentiality, protecting sensitive client information according to legal ethics and regulations.
- Coordinated office scheduling, tracking deadlines, motions, and important dates to ensure timely legal actions.
- Enhanced communication between attorneys and clients by scheduling meetings, providing timely status updates, and relaying critical information.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Filed Notice of Appearance with the clerk's office, ensuring compliance with deadlines.
Supervisor of Call center
KPW SERVICES
03.2022 - 09.2022
- Manages and oversees a team of call center agents
- Measures KPIs like inbound calls, call waiting, and call abandonment
- Established measurable targets and goals for team performance improvement
- Enhanced call quality by recommending targeted process improvements
- Prepares monthly and annual performance reports
- Supported recruitment efforts by screening candidates and conducting interviews and onboarding new employees
- Guides customer through the troubleshooting process of appliances (A/C, Refrigerator, Dishwasher, Water Heater, Washer-Dryer, Minor Plumbing)
Recruiter
Manpower
03.2020 - 12.2021
- Assessed candidate qualifications through detailed evaluations and interviews, conducting background checks and oral drug screens to secure quality hires
- Engaged candidates with relevant education and experience for potential job openings, facilitating a targeted recruitment process
- Developed recruitment plans, interview schedules, and evaluation standards aligned with HR methodologies and labor laws to ensure compliance and effectiveness
- Communicating with Hiring Managers to choose efficient recruiting and hiring methods
- Using software to analyze resumes and find candidates
- Working with department heads to create training programs
LEAD WAITRESS
Room 1701
01.2018 - 01.2020
- Welcomed customers and guided them through menu specials, took food and beverage orders, and addressed any inquiries
- Recommended drink and meal pairings based on customer preferences to enhance dining experience
- Implemented new menu introduction strategies, increasing customer purchases of drinks and food by 10%
- Processed customer payments upon dining completion
- Conducted training sessions for 15 new waitresses on customer service techniques. in providing excellent customer service and conflict resolution techniques
CHILD CARE PROVIDER
Private Family
06.2018 - 11.2019
- Cared for 5 children (including twins) aged 8 months to 5 years, managing daily routines including bathing, dressing, and bottle-feeding
- Prepared nutritious meals tailored to children's preferences, ensuring balanced diets
- Coordinated transportation to scheduled activities and appointments, enhancing children's social and educational experiences
- Cleaned children's living spaces to maintain a tidy environment. the children's living spaces, such as their bedrooms, bathrooms and playrooms
Education
High School Degree -
Limmat High School
Zurich, Switzerland01-2013
Skills
- Immigration petition preparation
- Legal document drafting
- High-volume caseload management
- Evidence packet preparation
- Case progress monitoring
- EOIR filing preparation
- Case file management
- Translate and review legal documents in English and Spanish as needed
- Family law assistance
- Ensure all filings comply with USCIS, EOIR, and state court procedural requirements
- Immigration Law
- Asylum Cases
- Family-Based Immigration
- Removal Defense
- Adjustment of Status
- Naturalization
- Drafting Legal Documents
- Case Management
- Deadline Management
- Bilingual: English & Spanish
- Microsoft Office Suite
- Adobe Acrobat Pro
- Legal Management Software
- QuickBooks
- Legal Communication Tools
- Payroll Management Systems
- Client Management Systems
- Trial support
- Attention to detail
- Data entry
Languages
Spanish
Native
Native
German
Proficient (C2)
C2
Italian
Intermediate (B1)
B1
English
Full Professional
Timeline
Legal Assistant
Executive Paralegal Solutions
02.2026 - Current
Legal Assistant
Rhino Lawyers
10.2022 - 02.2025
Supervisor of Call center
KPW SERVICES
03.2022 - 09.2022
Recruiter
Manpower
03.2020 - 12.2021
CHILD CARE PROVIDER
Private Family
06.2018 - 11.2019
LEAD WAITRESS
Room 1701
01.2018 - 01.2020
High School Degree -
Limmat High School