Alessandra Cammarata
Miami
Summary
Detail-oriented professional with strong skills in customer service, issue resolution, and administrative support. Proven ability to enhance office workflows and coordinate communication between departments, ensuring seamless operations. Open to learning new positions, especially in Finance.
Overview
5
5
years of professional experience
Work History
Office Assistant
Provider Network Solutions
Doral, FL
02.2025 - Current
- Managed scheduling for appointments and meetings, optimizing office workflow.
- Assisted in maintaining accurate records, enhancing data integrity across systems.
- Coordinated communication between departments, improving information flow and collaboration.
- Processed incoming correspondence, ensuring timely responses to client inquiries.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Sales Coordinator
Grand Beach Hotel Surfside
Surfside, FL
06.2024 - 02.2025
- Coordinated sales activities, ensuring alignment with marketing strategies and hotel promotions.
- Assisted in managing client inquiries and reservations, enhancing customer satisfaction and loyalty.
- Maintained accurate records of sales data and customer interactions using CRM software.
- Supported event planning efforts by organizing logistics for group bookings and special events.
- Collaborated with cross-functional teams to optimize service delivery and operational efficiency.
Front Desk Receptionist
The Miami Beach EDITION
Miami Beach, FL
06.2023 - 06.2024
- Coordinated guest check-in and check-out processes to enhance customer satisfaction.
- Managed multi-line phone system, addressing inquiries and directing calls efficiently.
- Maintained accurate records of reservations and special requests for personalized service.
- Assisted in training new front desk staff on operational procedures and customer service standards.
- Collaborated with housekeeping and maintenance teams to ensure room readiness and guest comfort.
- Responded promptly to guest complaints, resolving issues to maintain high service quality.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Server
Ceviche 105
Miami, FL
07.2021 - 06.2023
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to streamline food preparation and improve service efficiency.
- Managed multiple tables simultaneously, maintaining attention to detail and accuracy in orders.
- Trained new servers on menu details, service standards, and operational procedures.
- Assisted in maintaining cleanliness and organization of dining area to meet health regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate of Science - Data Analytics
Miami Dade College
Miami, FL05-2027
Associate of Arts - Computer Science
Miami Dade College
Miami, FL08-2025
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Opera Systems
- POS Systems
- Microsoft Office
- Excel
- Tableau
- Data Visualizations
- Mondayscom
- Salesforce
- Administrative support
- Appointment scheduling
- Front office management
- Filing and data archiving
- Valid Driver's license
- Spreadsheet creation
- Payment processing
- Issue resolution
- Event planning
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Office Assistant
Provider Network Solutions
02.2025 - Current
Sales Coordinator
Grand Beach Hotel Surfside
06.2024 - 02.2025
Front Desk Receptionist
The Miami Beach EDITION
06.2023 - 06.2024
Server
Ceviche 105
07.2021 - 06.2023
Associate of Science - Data Analytics
Miami Dade College
Associate of Arts - Computer Science
Miami Dade College