Alessandra Fernandez
Gainesville
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Intern
Haute Living Magazine
01 - 05.2025
- Will perform event coordination for larger and luxury parties and gatherings.
- Will manage event logistics and operations.
- Will assist in developing job postings, social media and other external communications.
- Will participate in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Will participate in weekly meetings with editorial staff to discuss current events, story ideas, and upcoming deadlines.
Events Intern
Ronald McDonald House Charities, Inc
09.2024 - 11.2024
- Kept track of RSVP lists, facilitating accurate headcounts for each event.
- Supported events execution and venue set up and tear down.
- Assisted in content development for events, drafting and distributing promotional materials.
- Contacted vendors, venue and stakeholders.
- Contributed to social media outreach, content development and schedule management.
- Participated in brainstorming sessions to generate creative ideas for enhancing future events experiences.
Special Events Intern
The Palace Nursing and Rehabilitation Center
06.2024 - 08.2024
- Assisted in content development for events, drafting and distributing promotional materials.
- Supported events execution and venue set up and tear down.
- Contributed to social media outreach, content development and schedule management.
- Oversaw volunteer recruitment, training, scheduling, and supervision for various special events tasks.
- Expanded networking opportunities by representing the organization at industry conferences or meetings related to special events management field.
Guest Service Representative
University Of Florida Athletic Association
01.2024 - 06.2024
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
Online Fulfillment Assistant
Floral Sense
05.2023 - 08.2023
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
Full Time,Nanny/Childcare (Paid Work)
Self Employed
06.2022 - 08.2022
- Developed Patience and Responsibility
- Developed and implemented lesson plans, activities and field trips.
- Coordinated schedules and team assignments.
Activity Receptionist/Housekeeping
WellHouse Collective
04.2021 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
Education
Bachelors Of Science - Hospitality, Tourism, And Event Management
University of Florida
Associates In Arts - Hospitality Administration And Management
Santa Fe College
07.2023
High School Diploma -
Immaculata La Salle High School
06.2021
Skills
- Customer and Client Relations
- Verbal and Written Communication
- Time Management
- Billing and Payment Processing
- Restock Shelves
- Event Planning
- Social media savvy
- Guest management
- Onsite execution
- Event promotion
- Post-event analysis
- Social media promotion
Certification
- Hotel Industry Analytics certification from The CoStar Group's SHARE Center
Languages
Spanish
Professional Working
Timeline
Events Intern
Ronald McDonald House Charities, Inc
09.2024 - 11.2024
Special Events Intern
The Palace Nursing and Rehabilitation Center
06.2024 - 08.2024
Guest Service Representative
University Of Florida Athletic Association
01.2024 - 06.2024
Online Fulfillment Assistant
Floral Sense
05.2023 - 08.2023
Full Time,Nanny/Childcare (Paid Work)
Self Employed
06.2022 - 08.2022
Activity Receptionist/Housekeeping
WellHouse Collective
04.2021 - 08.2021
Associates In Arts - Hospitality Administration And Management
Santa Fe College
High School Diploma -
Immaculata La Salle High School
Intern
Haute Living Magazine
01 - 05.2025
Bachelors Of Science - Hospitality, Tourism, And Event Management
University of Florida
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