Alessandra Garcia
San Francisco,CA
Summary
Active participant San Francisco community. Training and workshops for Latino immigrants in San Francisco participating in programs and trainings such as workforce in EL/LA transLatina , Transgender empowerment advocacy mentorship program. (with TRANS thrive) violence prevention (with CUAV), mental health and addictions (with Allison school) peer and resources navigation (LGBT center) Domestic violence, counselor & leadership with MUA mujeres unidas y Activas also I have participated with AIDS foundation in events providing condoms and information to harm reduction and prevention, And Leadership program with Parivar Bay area for emerging leaders.
Overview
2
2
years of professional experience
Work History
Customer Service
Blowology
12.2024 - Current
- Managed registration process efficiently, providing excellent customer service to attendees.
- Provided outstanding customer service on phone and in person.
- Boosted customer service scores, attentively addressing and resolving customer complaints.
- Developed a deep understanding of customer service principles and customer service best practices.
Patient Services Specialist
Mission Neighborhood Health Center
07.2024 - 08.2024
- Verify active health insurance for patients
- Preregistration for new patients
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Working with HIV patients for services
Peer Advocate & Resources Navigator Intern
El/la Para Trans Latinas
02.2024 - 08.2024
- Maintained accurate documentation
- Created a safe space where clients felt comfortable discussing personal challenges without fear of judgment or stigma.
- Facilitated peer support groups
- Coordinated relevant workshops and informational sessions aimed at increasing client knowledge on pertinent topics.
- Assisted clients in navigating complex systems in access to essential resources.
- Educated clients about available community resources, empowering them.
Volunteer in She Boutique Program
Trans Thrive
07.2023 - 10.2023
- Collaborate with the program helping in organizing the event
- Promoted awareness with educational workshops and activities for Trans, queer and no binary people
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Front Desk Receptionist Volunteer
Trans Thrive
07.2023 - 10.2023
- Enhanced customer satisfaction by promptly greeting visitors and accurately directing them to appropriate departments.
Education
Highschool Equivalency G.E.D. Hiset - Social Studies Education
TN Department of Work Force Development
Nashville, TN09.2019
Skills
- Computer Skills ( Salesforce & Epic)
- Clerical Support
- MS Office
- Team Collaboration
- Organizational skills
- Training and development
- Knowledge with multicultural Latinx community and diversity
- Group sessions
- Patient Intake
- Counseling techniques
- Community Engagement
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service
Blowology
12.2024 - Current
Patient Services Specialist
Mission Neighborhood Health Center
07.2024 - 08.2024
Peer Advocate & Resources Navigator Intern
El/la Para Trans Latinas
02.2024 - 08.2024
Volunteer in She Boutique Program
Trans Thrive
07.2023 - 10.2023
Front Desk Receptionist Volunteer
Trans Thrive
07.2023 - 10.2023
Highschool Equivalency G.E.D. Hiset - Social Studies Education
TN Department of Work Force Development