Samara Torres
Sumter,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service
Political
05.2022 - Current
- Political Surveys I call customer using and auto dialer to get their opinion.
Patient Service Representative
Teleperformance
03.2020 - 02.2022
- Pharmacy help desk
- Helping clients, patients, doctors and pharmacies with prescriptions
- Reviewed and corrected claim errors to facilitate smooth processing
Bank of America Representative
Sykes
02.2019 - 03.2020
- As a CSR, My responsibilities were to handle customer questions about things like opening accounts, and helping with loan applications and credit cards
- You'll also work with customer account information and account changes
- In addition, you'll help educate customers about self-service options such as online banking.
- Established rapport with new clients to increase satisfaction and loyalty.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Educated customers on online banking and mobile banking applications.
- Evaluated client financial positions and identified most appropriate banking products.
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
- Referred customers to other banking departments for specialized services.
Customer Service Associate
Ver-A-Fast
12.2016 - 02.2019
- My duties included helping clients resubscribe to their subscriptions .
Surveyor and Canvasser
Florida Democratic Office
02.2014 - 11.2016
- My duties included providing people with information pamphlets.
Political Canvasser
FIELDWORKS
03.2012 - 11.2015
- My duties included providing people with information pamphlets etc.
Education
Of Completion in Sterile Processing -
04.2023
Pharmacy Technician -
12.2022
Comptia+security -
02.2020
Skills
- Telemarketing
- Communication skills
- Customer service
- Sales
- Epic (2 years)
- Microsoft Powerpoint (8 years)
- Phone etiquette
- Data entry
- Analysis skills
- Citrix (2 years)
- Microsoft Office (8 years)
- Medicare/ Medicaid (3 years)
- HIPAA (10 years)
- Compliance management (10 years)
- Decontamination (3 years)
- Sterilization (3 years)
- Prep and packaging (Less than 1 year)
- Assessments
- Understanding privacy rules and regulations associated with patient records
- Medical terminology
- Understanding and using medical terminology
- Full results: Familiar
- Inbound and Outbound Calling
- Client Needs Assessment
- Telephone Etiquette
- Team Goals
- Live chat Messaging
- Customer Satisfaction
- Maintaining Clean Work Areas
- Trained in Salesforce
- Appointment Booking
- Customer Experience
- Escalation Problem-Solving
Affiliations
- Freemason
Additional Information
Please reach out at Samaratorres949@gmail.com for any questions.
Timeline
Customer Service - Political
05.2022 - Current
Patient Service Representative - Teleperformance
03.2020 - 02.2022
Bank of America Representative - Sykes
02.2019 - 03.2020
Customer Service Associate - Ver-A-Fast
12.2016 - 02.2019
Surveyor and Canvasser - Florida Democratic Office
02.2014 - 11.2016
Political Canvasser - FIELDWORKS
03.2012 - 11.2015
Trident Technical College - Of Completion in Sterile Processing,
AA School of Pharmacy - Pharmacy Technician,
WeknowIt - Comptia+security,
References
References available upon request.
References
References available upon request.
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