Daiane Montroy
Shelby Township,MI
Summary
Detail-oriented Administrative Professional with an Associate’s Degree in Management Processes. Brings over five years of experience managing administrative operations, coordinating cross-functional teams, and ensuring compliance with regulatory standards and business environments. Skilled in process optimization, financial administration, and fostering efficient communication across departments. Recognized for maintaining exceptional accuracy in records and delivering high-quality support to enhance organizational productivity. Skilled in project management and productivity platforms, including Trello, Asana, Google Workspace, and Microsoft Office.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Legacy Family Medicine
11.2024 - Current
- Greet and assist patients, ensuring timely placement in examination rooms and supporting their overall well-being.
- Perform blood draws, administer vaccines, and manage patient care with attention to detail and compassion.
- Conduct data entry and maintain accurate patient records in the medical system.
- Managed end-of-day closing tasks, including data reconciliation and reporting.
- Performed specimen processing, maintained accurate documentation, and ensured compliance with safety protocols.
Administrative Support
PCA Advanced Collection Station
01.2019 - 12.2022
- Collected and processed laboratory samples, adhering strictly to safety protocols and regulatory requirements.
- Maintained accurate and organized records, ensuring compliance with industry regulations and supporting operational efficiency.
- Provided administrative support by coordinating with healthcare professionals and staff to streamline workflows and enhance patient service.
Administrative Manager
D.O.G Medical Services Ltd
01.2016 - 12.2019
- Oversaw day-to-day administrative operations, including scheduling appointments and coordinating calendars for healthcare professionals, ensuring optimal time management.
- Managed financial processes such as medical billing, payment processing, and maintaining accurate patient account records.
- Administered the tracking and processing of checks and payments, ensuring timely and precise financial transactions.
- Designed and implemented an improved filing system, increasing accessibility to patient and financial records, reducing errors, and streamlining workflows.
- Coordinated communication between departments and external stakeholders to support seamless patient care and efficient administrative functions.
- Maintained up-to-date inventory and financial records, ensuring compliance with organizational policies and regulatory requirements.
Pharmacy Administrative Assistant (Apprenticeship)
PHARMACY RAIA
01.2016 - 12.2016
- Managed pharmacy inventory, ensuring safety compliance and optimal stock levels.
- Improved inventory systems, increasing workflow efficiency and enhancing store organization.
- Streamlined daily operations, resulting in measurable efficiency gains.
- Supported pharmacists with medication dispensing, inventory management, and customer service.
- Acquired in-depth knowledge of pharmacy operations and drug safety protocols.
- Collaborated with the pharmacy team to maintain an efficient workflow and deliver quality care.
- Maintained accurate prescription and inventory records, ensuring adherence to regulatory standards and pharmacy policies.
- Delivered compassionate customer service, addressing patient inquiries and fostering a welcoming environment.
Education
Business And Labor Law
Not Completed - Postgraduate
Brazil01-2021
Business Administration And Management
Associates
Brazil01-2020
High School & Technical Education - Medical Laboratory Technician
School Dr. Clovis Bevilacqua
Brazil01-2015
Skills
- Office Administration & Workflow Coordination
- Inventory Monitoring & Supply Management
- Data Entry & Database Management
- Customer Service & Client Relations
- Financial Transactions & Billing Management
Exchange Program
AUPAIR 2022-2024
Participated in a cultural exchange Au Pair program in the United States, achieving advanced English proficiency through daily immersion and professional communication. Developed strong cross-cultural awareness, adaptability, and organizational skills by coordinating schedules, managing activities, and navigating diverse cultural environments.
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Certification
- Google Project Management Certificate program - (In Progress)
- CAPM®/PMP® Preparation Course – (In Progress)
Timeline
Medical Assistant
Legacy Family Medicine
11.2024 - Current
Administrative Support
PCA Advanced Collection Station
01.2019 - 12.2022
Administrative Manager
D.O.G Medical Services Ltd
01.2016 - 12.2019
Pharmacy Administrative Assistant (Apprenticeship)
PHARMACY RAIA
01.2016 - 12.2016
Business And Labor Law
Not Completed - Postgraduate
Business Administration And Management
Associates
High School & Technical Education - Medical Laboratory Technician
School Dr. Clovis Bevilacqua
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