Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Alessandra Gonzalez

Austin

Summary

Dynamic Beauty Advisor with a proven track record at Sephora Kohls, excelling in customer service and client relationship building. Enhanced sales revenue through effective upselling and maintained organized displays, driving customer engagement. Skilled in cash handling and multitasking, consistently delivering exceptional service and fostering strong customer loyalty.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Beauty Advisor

Sephora Kohls
06.2024 - Current
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.

Host/server

Gueros Taco Bar
06.2022 - 06.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Opened and closed seating sections according to volume of guests.

Associate

Jcpenny
09.2021 - 05.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Education

Bachelor of Arts - Criminal Justice

St. Edward's University
Austin, TX
05-2027

Skills

  • Customer service
  • Organization and multitasking
  • Cash handling
  • Team collaboration
  • Client relationship building
  • Time management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification

Autodesk Certified User

certiport- A person VUE business

issued- april 2022

Timeline

Beauty Advisor

Sephora Kohls
06.2024 - Current

Host/server

Gueros Taco Bar
06.2022 - 06.2024

Associate

Jcpenny
09.2021 - 05.2022

Bachelor of Arts - Criminal Justice

St. Edward's University

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