Alessandra Grossi
Dundalk,US
Summary
Professional customer service worker with strong focus on delivering exceptional guest experiences. Skilled in managing front desk operations, handling reservations, and resolving guest inquiries efficiently. Known for effective team collaboration and adaptability to changing needs. Reliable and personable.
Overview
1
1
year of professional experience
Work History
Hotel Management
OceanSide Hotel
Bayahibe, Dominican Republic
- Ensure room cleanliness, enhancing guest satisfaction and maintaining high service standards.
- Assist guests at check-in, improving customer experience and fostering positive reviews.
- Bayahibe, Dominican Republic
Call Center Representative
TelePerformance
Dominican Republic
- Assist callers with registration, ensuring course-book alignment for seamless user experience.
- Resolve registration issues, enhancing caller satisfaction and operational efficiency.
- Utilize communication skills to confirm course materials, improving process accuracy.
- Dominican Republic
Receptionist
HOM
Santo Domingo, Dominican Republic
- Maintain a professional environment, ensuring cleanliness and safety.
- Support customers in scheduling appointments, enhancing satisfaction.
- Efficiently handle calls and emails, improving communication flow.
- Santo Domingo, Dominican Republic
Overnight Stocker
Wholefoods
Baltimore, MD
02.2025 - Current
- Stocked shelves efficiently, ensuring product availability and organization.
- Assisted in inventory management, conducting regular stock counts and audits.
- Collaborated with team members to maintain store cleanliness and safety standards
Host and ToGo Server
Chilis Resturant
Dundalk, MD
01.2025 - Current
- Greeted and seated guests promptly, enhancing initial dining experience.
- Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
- Communicated effectively with kitchen and service staff to streamline operations.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Answered phone calls to take orders, give information and document reservations.
Education
Associate of Arts - Psychology
The Community College of Baltimore County
Dundalk, MD04.2026
Skills
- Customer Service - Experienced
- Reception - Experienced
- Booking Management - Skillful
- Safety Compliance - Experienced
- Conflict Resolution - Experienced
- Problem Solving - Experienced
- Data Entry - Skillful
- Inventory Management - Skillful
- Email Management - Experienced
- Documentation - Experienced
- Organization - Experienced
- Time Management - Expert
- Multitasking - Expert
LANGUAGES
English - Native
Spanish - Native
French - Novice
Timeline
Overnight Stocker
Wholefoods
02.2025 - Current
Host and ToGo Server
Chilis Resturant
01.2025 - Current
Hotel Management
OceanSide Hotel
Call Center Representative
TelePerformance
Receptionist
HOM
Associate of Arts - Psychology
The Community College of Baltimore County