Bramwell Crocker
GameStop
Dundalk,MD
Experienced with managing retail store operations, including opening and closing procedures. Uses leadership skills to guide team members and maintain a productive work environment. Track record of ensuring excellent customer service through effective team collaboration and problem-solving.
1
Certification
37
years of professional experience
Work History
Retail Keyholder
2 Months
GameStop - Arundel Mills, MD | 09.2026 - Current
- Supervises daily store operations, ensuring smooth opening and closing procedures
- Processes POS transactions, refunds, and exchanges with accuracy
- Monitors cash drawers and reconciles registers to support loss prevention
- Merchandises product displays to maintain brand standards and sales floor organization
- Assists with inventory counts, stock replenishment, and shipment processing
Provisioning Agent
9 Years 11 Months
Southwest Airlines - Linthicum, MD | 07.2016 - 06.2026
- Operated provisioning truck in a safe manner on airfield and roads, safely approached and departed aircraft within the safety zone.
- Stocked aircraft galleys with snacks, drinks, ice and other supplies for use in flight in a timely fashion to prevent any possible delays.
- Engaged with flight crew, ramp agents, and customers to ensure effective communication and collaboration.
- Rotated/replenished warehouse stock using forklift and pallet jacks and repacked kits for restocking trucks.
Retail Supervisor (Seasonal)
4 Months
Delaware North Co Inc - Baltimore, MD | 03.2016 - 07.2016
- Retail supervisor for between 3 and 9 sales locations during baseball games held at Oriole Park at Camden Yards.
- Set up, restocked, and conducted inventories for sales locations throughout ballpark to ensure product availability.
- Executed sales overrides to ensure customer satisfaction during transactions.
- Requisitioned and pulled merchandise from warehouse, delivering to locations and transferring between stores before, during, and after games to meet customer demands.
- Guided attendees in locating their sections, seats, and amenities within M&T Bank Stadium while addressing inquiries.
- Assisted security by identifying any disruptive attendees and reporting dangerous situations.
Event Staff Team Member (Seasonal)
7 Months
Safe Management - Baltimore, MD | 06.2015 - 01.2016
- Usher / Ticket Taker for sporting events (including Baltimore Ravens football games) and concerts.
- Greeted attendees with a friendly attitude, assisted in locating sections and seats, and provided information on amenities within M&T Bank Stadium.
- Identified disruptive attendees and reported potential safety concerns to security, contributing to a safe event environment.
- Monitored entry points to ensure only ticketed guests accessed club level areas. based on correct tickets for entry.
Quality Assurance Engineer
15 Years
Educate Inc - Baltimore, MD | 01.2000 - 01.2015
- Developed and executed test plans on multiple in-house and third-party applications using Windows, iOS, Android and web based environments.
- Collaborated with departments to define software development and testing requirements.
- Supported deployment of software updates on corporate servers and remote centers.
- Served as Business Analyst in the development of replacement software for primary learning center application.
- Participated in software training at corporate headquarters and annual conference.
Help Desk Technician
1 Year 10 Months
Sylvan Learning Centers - Baltimore, MD | 02.1998 - 12.1999
- Delivered Windows and software system phone support to over 500 end users across Sylvan Learning Centers, ensuring effective use of both in-house and third-party software.
- Facilitated printer and scanner hardware setup and support, enhancing user access to critical office resources.
- Assisted with in-center deployment of software, both in person and remotely.
- Supported in-center software deployment both in person and remotely, improving operational readiness for staff.
- Served as temporary employee for an additional 18 months before permanent hire.
Temporary Staff
2 Years 3 Months
Manpower - Baltimore, MD | 11.1995 - 02.1998
- Performed a range of retail and administrative staff roles for a temporary staffing agency.
Assistant Manager Retail
6 Years
Waldenbooks - Baltimore, MD | 11.1989 - 11.1995
- Managed opening and closing procedures for mall-based retail bookstore, ensuring smooth operations.
- Assisted customers with locating product and rang out purchases.
- Coordinated staff breaks to maintain operational efficiency.
- Received product shipments, verified packing lists, and organized merchandise for efficient shelving.
- Assigned / covered breaks for staff members.
Education
High School Diploma
Walter Johnson High School - Bethesda, MD
Certified Apartment Maintenance - Trade school
Community College of Baltimore County - Randallstown, MD
02-2016
Skills
POS operations
Customer service
Sales expertise
Inventory control
Store operations
Customer communication
Employee relations and training
Logistics management
Certification
Driver's License
Work Authorization
Authorized to work in the US for any employer
Timeline
Retail Keyholder
GameStop
09.2026 - CurrentRead more
Provisioning Agent
Southwest Airlines
07.2016 - 06.2026Read more
Retail Supervisor (Seasonal)
Delaware North Co Inc
03.2016 - 07.2016Read more
Event Staff Team Member (Seasonal)
Safe Management
06.2015 - 01.2016Read more
Quality Assurance Engineer
Educate Inc
01.2000 - 01.2015Read more
Help Desk Technician
Sylvan Learning Centers
02.1998 - 12.1999Read more
Temporary Staff
Manpower
11.1995 - 02.1998Read more
Assistant Manager Retail
Waldenbooks
11.1989 - 11.1995Read more
Community College of Baltimore County - Certified Apartment Maintenance, Trade school
Read more
Walter Johnson High School - High School Diploma,
Read more