Alessandra Llanas

Driven management professional with extensive experience in account management, customer service, and branch operations. Proven track record of managing a portfolio of business accounts totaling ~$900K in annual spend, consistently ranking Top 15% nationwide in sales performance. Skilled in B2B business development, cross-functional collaboration, and process improvement, with a strong focus on client satisfaction and revenue growth. Bilingual (English, Spanish) with a passion for delivering strategic solutions and building long-term customer relationships.

• Managed a portfolio of business accounts totaling ~$900K in annual spend, including short-term, long-term, and lease accounts, driving consistent revenue growth.
• Ranked Top 15% nationwide in the Enterprise Truck Rental Sales Matrix for 9 consecutive months by securing new accounts through cold calls, walk-ins, and tailored presentations.
• Developed and delivered customized proposals and presentations to prospective clients, successfully converting leads into long-term partnerships.
• Improved branch customer service scores from 85% → consistently 93%+, by implementing new techniques and training colleagues.