ALESSANDRA N LOMELI
Long Beach,CA
Summary
Energetic hostess with over 5 years of experience providing quality assistance to guests in upscale and privately owned restaurants. Highly skilled in planning service workflows, coordinating dining room staff, and managing reservations. Demonstrated success in working with restaurant staff to create unique dining experiences and upholding high-quality standards. Currently graduated from Cal State Long Beach majoring in Sociology.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess / Service Assistant
P.F Chang's
11.2021 - Current
- Greeted guests warmly and promptly upon arrival
- Managed reservations, seating guests, and managed wait times to ensure all guests were served in a timely manner
- Assisted with large party reservations with proper dining arrangements
- Monitored the dining room to ensure a neat and orderly environment
- Explained the menu, answered questions, and made recommendations to guests to ensure they have a pleasant dining experience
- Assisted with Take-Out orders by taking orders from guests, packaging food, and operating electronic machine (PNS) for payment/orders.
- Exemplified outstanding teamwork by assisting coworkers when needed with tasks such as bussing tables or running food orders.
Hostess
Tallula's Restaurant, Hecho Con Amor
02.2023 - 08.2023
- Greeted customers in a friendly and professional manner
- Managed phone calls, took reservations, and coordinated large party events in the private dining area
- Ensured that the restaurant was clean and well-maintained at all times
- Monitored the dining room to ensure a neat and orderly environment and provided assistance to servers and other staff as needed
- Managed seating guests and managed wait times to ensure all guests were served in a timely manner.
Hostess / Café Barista
Sage Plant Based Bistro
04.2019 - 02.2023
- Greeted customers in a friendly and professional manner
- Answered phones, took reservations, and answered customer inquiries in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Demonstrated a strong work ethic
- Trained new staff members on proper coffee preparation and customer service techniques.
Education
Bachelor's Degree - California State University Long Beach
06.2024
Associate's Degree - Santa Monica College
06.2021
Skills
- Fast Learner
- Ability to Work in a Team
- Ability to Work Under Pressure
- Leadership
- Communication Skills
- Highly organized and Efficient
- Adaptability
- Customer Service
Personal Information
Date of Birth: 01/30/2001
Certification
CA Food Handler’s Certification
Timeline
Hostess
Tallula's Restaurant, Hecho Con Amor
02.2023 - 08.2023
Hostess / Service Assistant
P.F Chang's
11.2021 - Current
Hostess / Café Barista
Sage Plant Based Bistro
04.2019 - 02.2023