Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Miller

Omaha,NE

Summary

Analytical and strategic employee with excellent problem solving skills. Organized, efficient and always willing to go the extra mile for on-time content delivery.`

Overview

7
7
years of professional experience

Work History

Hostess, Receptionist, Server Assistant

Champions Country Club
13800 Eagle Run Drive Omaha, NE 68164
04.2007 - 08.2010
  • Answered telephone calls and responded to inquiries.
  • Assigned patrons to tables suitable for their needs and according to rotation.
  • Assisted diners with obtaining food from buffet/serving table as needed.
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Cleaned and organized eating, service, and kitchen areas
  • Filled beverage and ice dispensers
  • Greeted each customer with friendly eye contact
  • Helped with preparation, set-up, and service for catering events
  • Kept dining room and kitchen area clean by performing cleaning and laundry duties
  • Kept ice bins filled
  • Placed food trays over food warmers for immediate service
  • Placed clean dishes, utensils, and cooking equipment in storage areas
  • Cleared and re-set tables at conclusion of each guest meal
  • Provided excellent customer service
  • Re-filled individual condiment containers on each table
  • Scraped and stacked dirty dishes, and carried dishes and other tableware to kitchens for cleaning
  • Served ice water, coffee, rolls, and butter to patrons
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Rectified guest complaints quickly and efficiently.

Server, Bartender

Oak Hills Country Club
12325 Golfing Green Drive Omaha, NE 68137
04.2011 - 08.2014
  • Provided excellent customer service
  • Requested and recorded customer orders, and computed bills
  • Served wine, and bottled or draft beer
  • Consistently offered professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and weekly restaurant specials.
  • Answered telephone calls and responded to inquiries.
  • Filled beverage and ice dispensers
  • Greeted each customer with friendly eye contact
  • Helped with preparation, set-up, and service for catering event
  • Served ice water, coffee, rolls, and butter to patrons
  • Scraped and stacked dirty dishes, and carried dishes and other tableware to kitchens for cleaning
  • Conducted inventory and restocked items throughout the day.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Set dining tables according to type of event and service standards.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Immediately reported accidents, injuries or unsafe work conditions to manager and completely and promptly filled out required safety forms.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Precisely described menu items and special offerings and appropriately identified wine pairings.
  • Relayed orders to bar and kitchen quickly and accurately.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Rectified guest complaints quickly and efficiently.
  • Bussed tables, cleared, cleaned and set tables in a quiet and efficient manner.
  • Attended pre-shift meetings to prepare for large parties and reservations.
  • Maintained clean table settings by removing courses as completed, replacing utensils and refilling beverages.
  • Verified amount of cash in the cash drawer against the day’s receipts.

Education

High School Diploma -

Millard North High
Omaha, NE
2010

Skills

  • Creative and innovative
  • Internet marketing
  • Retention and reactivation strategies
  • Budgeting and forecasting
  • Superb writer and editor
  • Natural leader
  • Constant Contact
  • Adobe Photoshop
  • Team player
  • Persuasive
  • Fast Learner
  • Highly Dependable
  • Excellent Attention to Detail
  • Customer Service
  • Hospitality

Timeline

Server, Bartender

Oak Hills Country Club
04.2011 - 08.2014

Hostess, Receptionist, Server Assistant

Champions Country Club
04.2007 - 08.2010

High School Diploma -

Millard North High

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Lauren Miller