Lauren Miller
Omaha,NE
Summary
Analytical and strategic employee with excellent problem solving skills. Organized, efficient and always willing to go the extra mile for on-time content delivery.`
Overview
7
7
years of professional experience
Work History
Hostess, Receptionist, Server Assistant
Champions Country Club
13800 Eagle Run Drive Omaha, NE 68164
04.2007 - 08.2010
- Answered telephone calls and responded to inquiries.
- Assigned patrons to tables suitable for their needs and according to rotation.
- Assisted diners with obtaining food from buffet/serving table as needed.
- Assisted in maintaining preparation and service areas in a sanitary condition
- Cleaned and organized eating, service, and kitchen areas
- Filled beverage and ice dispensers
- Greeted each customer with friendly eye contact
- Helped with preparation, set-up, and service for catering events
- Kept dining room and kitchen area clean by performing cleaning and laundry duties
- Kept ice bins filled
- Placed food trays over food warmers for immediate service
- Placed clean dishes, utensils, and cooking equipment in storage areas
- Cleared and re-set tables at conclusion of each guest meal
- Provided excellent customer service
- Re-filled individual condiment containers on each table
- Scraped and stacked dirty dishes, and carried dishes and other tableware to kitchens for cleaning
- Served ice water, coffee, rolls, and butter to patrons
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Rectified guest complaints quickly and efficiently.
Server, Bartender
Oak Hills Country Club
12325 Golfing Green Drive Omaha, NE 68137
04.2011 - 08.2014
- Provided excellent customer service
- Requested and recorded customer orders, and computed bills
- Served wine, and bottled or draft beer
- Consistently offered professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and weekly restaurant specials.
- Answered telephone calls and responded to inquiries.
- Filled beverage and ice dispensers
- Greeted each customer with friendly eye contact
- Helped with preparation, set-up, and service for catering event
- Served ice water, coffee, rolls, and butter to patrons
- Scraped and stacked dirty dishes, and carried dishes and other tableware to kitchens for cleaning
- Conducted inventory and restocked items throughout the day.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
- Set dining tables according to type of event and service standards.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Immediately reported accidents, injuries or unsafe work conditions to manager and completely and promptly filled out required safety forms.
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Developed and maintained positive working relationships with others to reach business goals.
- Precisely described menu items and special offerings and appropriately identified wine pairings.
- Relayed orders to bar and kitchen quickly and accurately.
- Assertively upsold alcoholic beverages, appetizers and desserts.
- Rectified guest complaints quickly and efficiently.
- Bussed tables, cleared, cleaned and set tables in a quiet and efficient manner.
- Attended pre-shift meetings to prepare for large parties and reservations.
- Maintained clean table settings by removing courses as completed, replacing utensils and refilling beverages.
- Verified amount of cash in the cash drawer against the day’s receipts.
Education
High School Diploma -
Millard North High
Omaha, NE2010
Skills
- Creative and innovative
- Internet marketing
- Retention and reactivation strategies
- Budgeting and forecasting
- Superb writer and editor
- Natural leader
- Constant Contact
- Adobe Photoshop
- Team player
- Persuasive
- Fast Learner
- Highly Dependable
- Excellent Attention to Detail
- Customer Service
- Hospitality
Timeline
Server, Bartender
Oak Hills Country Club
04.2011 - 08.2014
Hostess, Receptionist, Server Assistant
Champions Country Club
04.2007 - 08.2010
High School Diploma -
Millard North High