Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Alessandra Martinez

Mount Olive,NC

Summary

Dedicated customer service specialist with a proven ability to prioritize and multitask effectively in fast-paced environments. Recognized for collaborative teamwork that drives personal and organizational success. Expertise in managing escalated customer support issues, ensuring resolution and satisfaction. Committed to delivering exceptional service and fostering positive customer relationships.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

EASTERN CAROLINA INSURANCE
12.2024 - Current
  • Assisted customers with policy inquiries and claims processing.
  • Managed inbound calls, providing accurate information promptly.
  • Documented customer interactions in the CRM system efficiently.

Sales Representative

VERIZON WIRELESS
11.2022 - 09.2024
  • Engaged customers to understand their needs and provide tailored solutions.
  • Demonstrated mobile technology features to enhance customer understanding and interest.
  • Managed inventory and maintained product displays to attract customer attention.

Cashier

OLD NAVY
08.2022 - 11.2022
  • Handled customer transactions efficiently at retail location.
  • Assisted customers with product inquiries and selection.
  • Maintained accurate cash register operations throughout shifts.

Style Team Member

TARGET
10.2021 - 01.2022
  • Curated seasonal merchandise displays to enhance store aesthetics and customer engagement.
  • Collaborated with team members to maintain accurate inventory levels on the sales floor.
  • Assisted customers in locating products and provided styling recommendations for outfits.

Cashier

CHICK-FIL-A
06.2020 - 09.2021
  • Handled customer transactions efficiently at retail location.
  • Assisted customers with product inquiries and selection.
  • Maintained accurate cash register operations throughout shifts.

Education

Southern Wayne High School
Dudley, NC
06-2022

Skills

  • Customer relationship management
  • Claims processing
  • CRM software
  • Policy inquiries
  • Transaction processing
  • Time management
  • Data entry
  • Critical thinking
  • Active listening
  • Computer proficiency

Certification

  • Casualty Insurance Producer

LANGUAGES

Spanish: Native/ Bilingual
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

EASTERN CAROLINA INSURANCE
12.2024 - Current

Sales Representative

VERIZON WIRELESS
11.2022 - 09.2024

Cashier

OLD NAVY
08.2022 - 11.2022

Style Team Member

TARGET
10.2021 - 01.2022

Cashier

CHICK-FIL-A
06.2020 - 09.2021

Southern Wayne High School

Similar Profiles

CREATE PROFILE