Alessandra McGough
Mesa,AZ
Summary
Well-organized Scheduling Manager with sound knowledge of quality control, supply management, and schedule management. Fluency. Personable and communicative with outstanding multitasking skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scheduling Manager
Bounce! FEC
Syosset, New York
04.2023 - 04.2026
- Managed staff assignments to ensure optimal coverage during peak times, enhancing service delivery.
- Communicated schedule changes and updates to team members, promoting awareness and reducing confusion.
- Analyzed scheduling patterns to optimize staff utilization and customer service.
- Collaborated with management to align scheduling with business needs, supporting operational efficiency.
- Provided training to new staff on scheduling policies, procedures, and software systems.
Kitchen Manager
Bounce! FEC
Syosset, New York
05.2022 - 04.2026
- Managed daily kitchen operations and staff scheduling for a busy family entertainment center.
- Ensured food safety compliance and proper sanitation practices in all kitchen areas.
- Coordinated with vendors to ensure quality food deliveries aligned with kitchen standards.
- Implemented workflow processes that streamlined kitchen operations and improved service speed.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Developed and enforced kitchen policies and procedures to uphold quality standards.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
Front Desk Manager
Bounce! FEC
Syosset, New York
10.2021 - 05.2023
- Managed front desk operations, ensuring efficient guest check-in and a welcoming atmosphere.
- Oversaw customer inquiries and resolved issues, contributing to improved guest satisfaction ratings.
- Trained new staff on front desk procedures and customer service standards.
- Maintained inventory of office supplies and ensured availability for daily operations.
- Monitored daily transactions and maintained accurate records for financial reporting.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Oversaw front desk operations to ensure coverage during understaffed shifts.
Receptionist
PEMCO
Farmingdale, New York
05.2018 - 08.2021
- Processed incoming and outgoing mail and packages to ensure timely delivery.
- Scheduled appointments and maintained office calendar for staff.
- Handled inquiries via email, delivering accurate information to enhance client satisfaction.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed incoming documents and ensured accurate categorization.
- Coordinated with staff to fulfill document requests and deliveries efficiently.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Retail Sales Associate
Victoria's Secret & PINK
Hicksville, New York
11.2020 - 02.2021
- Greeted customers and assisted in locating items, enhancing customer satisfaction and loyalty.
- Informed customers about promotions, loyalty programs, and product benefits to facilitate informed purchasing decisions.
- Collaborated with team members to achieve daily sales goals and customer satisfaction.
- Maintained composure and utilized problem-solving and interpersonal skills to resolve customer conflicts effectively.
- Used product knowledge to suggest items to match client needs.
- Maintained store presentation through organized merchandising and visual displays.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored inventory levels throughout the day and replenished stock.
Education
High School Diploma -
Division Avenue High School
Levittown, NY06-2020
Some College (No Degree) -
Nassau Community College
Garden City, NY04-2026
Skills
- Staff scheduling
- Inventory management
- POS systems
- Food safety compliance
- Problem resolution
- Team collaboration
- Customer service
Certification
CPR Certified – American Heart Association
Timeline
Scheduling Manager
Bounce! FEC
04.2023 - 04.2026
Kitchen Manager
Bounce! FEC
05.2022 - 04.2026
Front Desk Manager
Bounce! FEC
10.2021 - 05.2023
Retail Sales Associate
Victoria's Secret & PINK
11.2020 - 02.2021
Receptionist
PEMCO
05.2018 - 08.2021
High School Diploma -
Division Avenue High School
Some College (No Degree) -
Nassau Community College