Abby Davis
Dundalk,MD
Summary
Lead scheduling professional with motivational and collaborative leadership. Adept at establishing and updating successful scheduling procedures covering shifts per week. Customer Service experience for 3+ years. Works best in a Team and also with Leadership.
Overview
2
2
years of professional experience
Work History
Scheduling Manager
Sip Smoothie Parlor
White Marsh, Maryland
06.2023 - Current
- Consulted with department managers regarding staffing needs and shift changes.
- Provided guidance and support to supervisors on best practices for managing personnel.
- Monitored employee absences and tardiness to ensure adequate coverage for shifts.
- Handled various availabilities of employees
- Reached deadlines for scheduling
- Supervised Shifts
- Customer Service
- Handled various POS systems
- Cash handler
Retail Associate
Old Navy, Gap
White Marsh, Maryland
10.2022 - 06.2023
- Greeted customers and provided excellent customer service.
- Tracked inventory levels for restocking purposes.
- Resolved customer complaints in a professional manner.
- Handled register and Cash Handling
- Guided customers on locations of items
- Handled customer service phone calls
- Used various POS systems as well as radio, tablets, and handheld registers
- Attended team meetings to discuss sales goals, upcoming promotions.
- Organized merchandise displays to attract customers and promote sales.
- Operated cash register accurately and efficiently while processing payments from customers.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Organized backroom storage areas for efficient access to merchandise.
- Performed price checks on items requested by customers.
- Participated in promotional activities such as setting up displays or distributing marketing materials.
Education
Some College (No Degree) - Psychology
The Community College of Baltimore County
Catonsville, MDSome College (No Degree) - Psychology
University of Maryland Baltimore County
Catonsville, MDSkills
- Valiant scheduling program
- Employee scheduling
- Personnel management
- Team supervision
- Live chat support
- Store maintenance
- Strong teamwork
- Staff education and training
Timeline
Scheduling Manager
Sip Smoothie Parlor
06.2023 - Current
Retail Associate
Old Navy, Gap
10.2022 - 06.2023
Some College (No Degree) - Psychology
The Community College of Baltimore County
Some College (No Degree) - Psychology
University of Maryland Baltimore County