Summary
Overview
Work History
Education
Skills
Artist
Timeline
Receptionist
Alessandra Penna

Alessandra Penna

Norfolk,VA

Summary

Specialize in customer service and satisfaction, time management and conflict resolution. Working to increase my education and certification qualifications to work remotely from home as a customer service representative and utilizing office skills to transition to new career opportunities.

Overview

16
16
years of professional experience

Work History

Server

The Big Chill Island House
North Myrtle Beach, SC
04.2024 - Current
  • Greet guests by introducing myself and pour glasses of water before guests
  • Give menu tour and up sell menu items
  • Take orders from customers accurately
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Painter

Ace wood works
Little River, SC
04.2024 - Current

• Paint background scenery for my dads woodworking designs at Ace Wood Works

• Attend art shows to display and sell artwork at venues

  • Mixed paints to desired color and texture
  • Designed original scroll saw patterns for wood work

Salesperson

Aquafusion
Corpus Christi, Texas
01.2009 - 06.2009
  • Greeted customers at their door and introduced myself and engaging in friendly conversation
  • Offered solutions to unfiltered hard water by demonstrating the benefits of Aquafusion water purification systems
  • Provided detailed information about the products being sold and answered customer questions.
  • Demonstrated how to use the product and its features.
  • Collected payments from customers, including cash, check or credit card transactions.
  • Attended weekly team meetings to discuss sales strategies and targets.
  • Finalized paperwork for sales and service policies

Education

Introduction To Microsoft Excel

Coursera Project Network
Coursera.org
10-2024

Customer Service Specialist

Windham Schcool District
TDCJ
09-2023

GED -

Windham School District
TDCJ
12-2007

Skills

  • Customer Service Specialist Certified
  • People and time Management skills
  • Microsoft Excel certified/ data entry skills
  • Sales Representative
  • Organizational skills
  • Phone etiquette
  • Problem Solving skills
  • Order Management
  • Guest Engagement
  • Exceptional customer service
  • Sales expertise
  • Effective customer upselling

Artist

  • Passion for art and music
  • Paint for extra income and as a hobby
  • Learning to play electric guitar
  • Arts and craft creative

Timeline

Server

The Big Chill Island House
04.2024 - Current

Painter

Ace wood works
04.2024 - Current

Salesperson

Aquafusion
01.2009 - 06.2009

Introduction To Microsoft Excel

Coursera Project Network

Customer Service Specialist

Windham Schcool District

GED -

Windham School District
Alessandra Penna