Victoria Rega

• Ensured that each guest was served courteously, quickly, and efficiently.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Operated POS terminals to input orders, split bills and calculate totals.
• Provided exceptional service to high volume of daily customers.
• Displayed enthusiasm and knowledge about restaurant's menu and products.

Job Objective: To provide the guests with warm hospitality while also displaying my knowledge at the table in order for the guest to have the perfect night out. While working for the Melting Pot, I acquired a ServSafe certification to add to my knowledge and safety of guests.

• Demonstrated knowledge of wine list and recommended wines based on customer preferences.
• Prepared specialty dishes according to restaurant recipes or customer requests.
• Matched wines with menu items and guest preferences.
• Monitored dining room to ensure optimal guest satisfaction and compliance with dining etiquette.
• Upheld the restaurant's high standards of etiquette, hospitality, and customer service.

• Provided accurate information about products, prices and services.
• Maintained up-to-date knowledge of store merchandise and policies.
• Built relationships with customers to encourage repeat business.
• Conducted inventories on a regular basis to track stock levels.

• Assisted customers in finding products, answered questions, and made product recommendations.
• Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
• Processed online orders and ensured timely delivery of items.
• Organized backroom storage areas for efficient access to merchandise.
• Handled returns and exchanges according to company policy.
• Assisted with special projects such as reorganizing the store layout or launching new products.

Goals Accomplished: Being on top of selling credit card, signing customers up for rewards program

• Expedited newly received merchandise to sales floor.
• Collaborated with team members to achieve sales targets and improve customer satisfaction.
• Addressed customer questions and concerns regarding products and services.
• Greeted and assisted customers with product selection, offering personalized shopping advice.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Goals Accomplished: Staying on top of sales and rewards program.