Alessandra Russo
Lafayette,LA
Summary
Friendly food industry server proficient at creating positive consumer experiences that lead to return business. Fast-learner adept at memorizing menu details and specialty items for enhanced dining experience. Noted for prompt attention and respectful demeanor.
Overview
2
2
years of professional experience
Work History
Food and Beverage Server
Tokyo Sushi And Hibachi
02.2024 - 03.2024
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Possessed comprehensive understanding of food and beverage menu items and preparation techniques.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
Food and Beverage Server
Samurai Sushi
12.2023 - 01.2024
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
Bartender and Server
Kitchen On Klinton
07.2022 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Restaurant Hostess
Tulas Tacos And Amigos
05.2022 - 07.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Front Desk Agent
University Of Louisiana At Lafayette Housing
09.2021 - 05.2022
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Education
Bachelor of Science - Human Development And Family Studies
University of Louisiana At Lafayette
Lafayette08.2026
Skills
- Food handling safety
- Food safety practices
- Guest satisfaction
- Guest service
- Upselling
- Food Running
- Safe Food Handling
Timeline
Food and Beverage Server
Tokyo Sushi And Hibachi
02.2024 - 03.2024
Food and Beverage Server
Samurai Sushi
12.2023 - 01.2024
Bartender and Server
Kitchen On Klinton
07.2022 - 05.2023
Restaurant Hostess
Tulas Tacos And Amigos
05.2022 - 07.2022
Front Desk Agent
University Of Louisiana At Lafayette Housing
09.2021 - 05.2022
Bachelor of Science - Human Development And Family Studies
University of Louisiana At Lafayette
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