Alessandra Santana
Mesquite,TX
Summary
Patient Service Representative with a proven track record at Touchstone Imaging, excelling in customer service and workflow optimization. Skilled in handling complex insurance processes and fostering patient trust, I consistently improved satisfaction levels while maintaining HIPAA compliance. Adept at multitasking and problem-solving, I thrive in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Touchstone Imagining
Garland, TX
07.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Balanced deposits and credit card payments each day.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
Sales Associate
Marshalls
Mesquite, TX
10.2021 - 11.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
Sales Associate
Build A Bear Workshop Inc
Garland, TX
05.2019 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Mesquite High School
Mesquite, TX06.2020
Skills
- Customer service
- Healthcare industry
- Workflow optimization
- Problem-solving
- Flexible schedule
- Multitasking and organization
Timeline
Patient Service Representative
Touchstone Imagining
07.2023 - Current
Sales Associate
Marshalls
10.2021 - 11.2023
Sales Associate
Build A Bear Workshop Inc
05.2019 - 10.2021
Mesquite High School