Alessandra Summers
Charleroi,PA
Summary
Organized Management Coordinator with relevant experience in operations and project management. Specializes in strategic planning, team leadership, and process improvements. Strive for efficiency and productivity in all areas of work. Previous roles resulted in streamlined processes, improved team collaboration, and enhanced organizational effectiveness.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Health management coordnator
alleghney clinic
Pittsburgh, Pennsylvania
09.2024 - Current
- Coordinated daily operations to streamline workflows and support clinical staff.
- Oversaw inventory management to maintain essential medical supplies and equipment.
- Collaborated with leadership to align departmental goals with organizational objectives.
- Administered emergency medical care to patients in various settings.
- Collaborated with healthcare teams to create individualized patient treatment plans.
- Conducted thorough assessments to identify patient needs and conditions.
- Maintained accurate patient records to ensure compliance with regulatory standards.
- Educated patients and families on health management and prevention strategies.
- Ensured effective communication between medical staff and patients during treatment.
- Responded to emergency calls for medical assistance in a timely manner.
- Conducted physical examinations and diagnostic tests on patients.
- Performed CPR and used defibrillator on cardiac patients.
- Monitored patient vital signs and responded to changes in condition with appropriate interventions.
- Participated in continuous education and training sessions to maintain and enhance medical skills and knowledge.
- Collaborated with healthcare professionals to provide comprehensive patient care and facilitate positive outcomes.
- Utilized medical technology and equipment effectively for diagnosis, monitoring, and treatment.
- Employed advanced life support techniques and procedures under stressful conditions.
- Provided education about medications including dosage instructions and side effects.
JRMC Practice Supervisor
Allegheny Clinic
Pittsburgh, Pennsylvania
05.2015 - 09.2024
- Using the team based approach, assists in the coordination of patient care under supervision of the health care provider.
- Prepares and rooms patients within the clinical practice setting according to standardized work flows. Accurately obtains patient vital signs, documents patient information, patient history, tobacco, and medication screening.
- Provides follow up with patients at designated intervals via patient's preferred method (telephone, electronic, written) in accordance with provider instructions. Notifies patients of test results under the direction of the provider in a timely manner.
- Prepares exam room for patient visit. Ensures adequate inventory of medical supplies. Ensures all patient treatment areas are at all times stocked with the appropriate supplies using established inventory standards.
- Administers and accurately documents medications in accordance with policy and safe practice.
- Documents accurately in the electronic health record (EHR) according to established standards and work flows.
- Supervised daily operations to enhance patient care and streamline service delivery.
- Coordinated schedules for clinical staff to optimize resource allocation and workflow.
- Trained new employees on clinic procedures and patient management systems to ensure consistent service delivery.
- Managed patient inquiries, resolving issues to improve satisfaction levels.
- Collaborated with healthcare providers to streamline communication and improve services.
- Implemented process improvements to enhance operational efficiency within the clinic.
- Oversaw compliance with health regulations and clinic policies during inspections.
- Facilitated team meetings to discuss performance, challenges, and strategies for improvement.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Created and implemented policies and procedures for effective practice management.
- Participated in professional development opportunities to stay current on industry trends.
- Reviewed patient charts prior to appointments to ensure all documents are up-to-date.
- Reviewed employee timesheets for accuracy prior to submitting them for payroll processing.
- Prepared reports on financial performance, staffing requirements, or other areas as requested.
- Evaluated job applications submitted by potential candidates during recruitment processes.
- Maintained accurate records of patient visits and payments received from insurance companies.
- Assessed team performance to ensure quality service delivery standards were met.
- Conducted regular meetings with team members to discuss performance goals and objectives.
- Supervised and coordinated the daily activities of a medical practice staff, including scheduling, assigning tasks, and providing guidance.
- Organized special events such as health fairs or seminars to promote services offered by the practice.
- Monitored inventory levels of medications and other supplies needed for patient care.
- Created an atmosphere that encourages open communication between staff members.
- Collaborated with physicians regarding patient care plans and treatments options.
- Ordered supplies needed and kept tabs on inventory levels.
- Motivated staff by offering direction and providing constructive feedback.
- Inspected office and waiting areas consistently to maintain cleanliness and organization, enhancing patient experience.
- Explained policies, procedures and services to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Recruited, hired and trained new medical and facility staff.
Manager
Anna Maria's Italian Restaurant
Monessen
06.1999 - 01.2016
- Agreeing and managing budgets
- Assessing and improving profitability
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Coordinated communication among customers, employees, suppliers, licensing authorities, and sales representatives to ensure smooth operations
- Recruiting, training and supervising staff
- Resolved customer enquiries and complaints to enhance satisfaction
- Identified and resolved issues
- Promoting and marketing the business
- Maintained statistical and financial records to support informed decision-making
- Planning menus
- Ordering supplies
- Handling administration and paperwork
- Making improvements to the running of the business
Cardiac Tech
Canonsburg Hospital
Canonsburg, PA
09.2009 - 05.2015
- Prepares the patient and performs EKGs according to procedure.
- Executed Holter scanning per procedure; applied Holter monitors to patients for 24-hour observation; instructed patients on procedure and monitor care.
- Managed records of EKGs, stress tests, and Holter monitors, ensuring accuracy and completeness of files and reports.
- Coordinated exam scheduling; responded to phone inquiries; greeted patients; and provided information and directions.
Education
Certified EKG/Phlebotomist -
National Career School
Uniontown, PA10-2009
Associate Accounting Degree -
Bradford School of Business
Pittsburgh, PA10-1996
Skills
- Healthcare analytics
- Customer service
- Process improvement
- Workflow coordination
- Employee training
- IT skills
- Problem solving skills
- Analytical problem-solving
- Adaptability
- Leadership
- Proactive execution
- Communication
- Negotiation
- Relationship-building skills
- Organizational skills
- Cross-functional collaboration
- Organizational multitasking
- Customer service
Certification
- Certified MA
- Certified EKG Tech
- Certified Phlebotomist
- BCLS
- ACLS
Timeline
Health management coordnator
alleghney clinic
09.2024 - Current
JRMC Practice Supervisor
Allegheny Clinic
05.2015 - 09.2024
Cardiac Tech
Canonsburg Hospital
09.2009 - 05.2015
Manager
Anna Maria's Italian Restaurant
06.1999 - 01.2016
Certified EKG/Phlebotomist -
National Career School
Associate Accounting Degree -
Bradford School of Business