Alessandra Villarhuezo
Johnny Manana's
OCEANSIDE,CA
6
years of professional experience
I have gained many skills from different positions over the years. I have experience in customer service, being a sales associate, and military service. I am currently studying for my Business & Technology degree.
Work History
Team Lead
1 Year- Trained new staff on menu knowledge and customer service protocols.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained cleanliness and organization of workspace in compliance with health standards.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Guest Services Advocate
4 Months- Processed customer transactions accurately and efficiently using POS systems.
- Maintained clean and organized checkout areas to promote a welcoming environment.
- Handled cash, credit, and electronic payments while ensuring security protocols were followed.
- Trained new staff on checkout procedures and customer service best practices.
- Assisted in loading and unloading cargo, optimizing space utilization within vehicles.
- Provided exceptional guest services by attentively listening to client preferences and delivering customized solutions accordingly.
U.S. Marine
1 Year 7 Months- Processed incoming and outgoing mail and enhanced communication flow within the office.
- Answered phone promptly and directed incoming calls to correct offices.
- Coordinated meetings and prepared necessary materials to support team objectives.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Monitored visitor access and maintained security protocols at entry points.
- Implemented improved tracking systems for visitor logs and access badges.
U.S. Marine
2 Years 5 Months- Conducted tactical operations to ensure mission success and unit safety.
- Trained junior soldiers on combat techniques and equipment usage, enhancing team readiness.
- Maintained and operated advanced military equipment, ensuring optimal performance during missions.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Employed various weapons systems proficiently in both offensive and defensive engagements.
- Provided security for military installations by conducting regular perimeter patrols and monitoring access points.
- Participated in humanitarian aid missions.
- Built strong relationships with local communities, fostering trust and cooperation for successful missions.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Maintained high standards of weapons handling, ensuring safety and preparedness.
Education
Associate of Arts - Business & Technology
High School Diploma
Skills
Customer service
Guest services
Attention to detail
Conflict resolution
Coaching and mentoring
Performance improvement
Quality control
Client relations
First aid proficiency
Emergency response
Physical fitness
Tactical operations
Team building
Inventory management
Safety protocols
Timeline
Team Lead
Johnny Manana's
01.2025 - 01.2026Read More
Guest Services Advocate
Target
08.2024 - 12.2024Read More
U.S. Marine
United States Marine Corps
11.2022 - 06.2024Read More
U.S. Marine
United States Marine Corps
06.2020 - 11.2022Read More
Miracosta College
Associate of Arts from Business & Technology
Read More
Woodland Senior High School
High School Diploma
Read More