ALESSANDRA V. SOUZA
South Florida,FL
Summary
Dedicated and versatile professional with extensive experience in customer service, dispatching, banking, and inventory management. Adept at handling high-pressure situations and delivering exceptional service, with a proven track record in selling refinancing, loans, and credit cards. Skilled in organizing inventory, managing accounts, and performing administrative duties with accuracy and efficiency.
Overview
8
8
years of professional experience
Work History
Dispatcher
Alarm Partners
01.2023 - 01.2025
- Scheduled and dispatched drivers, work crews, vehicles, and equipment to appropriate locations based on predetermined schedules, customer requests, or immediate needs
- Relayed information such as work orders or messages to work crews, field inspectors, supervisors, and emergency personnel
- Collaborated with supervisors or customers to resolve service-related issues, ensuring timely delivery of services and equipment
- Prepared daily work schedules and work orders for crews, ensuring smooth operations
- Maintained organized records of work requests, customer requests, completed work orders, charges, expenses, and inventory data to ensure proper documentation
Merchandise Reconciliation Associate
Walmart
01.2022 - 01.2023
- Managed inventory through a perpetual inventory system, ensuring accurate stock levels on the sales floor and in the backroom
- Placed stock in its appropriate locations, including the sales floor and backroom, ensuring optimal product availability
- Categorized items in bins, maintaining precise and organized inventory controls
- Labeled and properly organized overstock merchandise to ensure efficient retrieval
- Conducted daily scans of inventory at the start and end of shifts to maintain inventory accuracy
- Monitored stock levels and made adjustments as necessary using inventory management tools
- Identified products needed on the sales floor through handheld scanners and retrieved them from the inventory bins
- Ensured backroom areas were secure and free of risks, reporting any security issues or shrinkage to Loss Prevention or management
Bank Customer Service
AGX Finances
04.2017 - 12.2021
- Assisted customers with routine account-related requests, including funds transfers, automatic payments, stop payments, and inquiries about bank deposit products and service charges
- Managed and responded to customer complaints and inquiries, ensuring timely and effective resolution
- Informed and advised customers on relevant bank products and services to meet their financial needs
- Maintained a thorough understanding of all bank products, services, and policies, ensuring compliance and up-to-date knowledge
- Updated customer information in the bank's system, ensuring data accuracy and confidentiality
- Identified fraudulent activity and worked to prevent potential losses to the bank
- Processed loan payments and handled transaction closures as necessary
Education
Some College (No Degree) - Computer Science
SNHU
New Hampshire, OH01-2024
Accounting Sciences -
UNIP
São Paulo, Brazil01.2021
Program - Flight Attendant
CEAB
São Paulo, Brazil12-2018
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Communication & Interpersonal Skills
- Time Management & Multitasking
- Conflict Resolution & Problem Solving
- Customer Service & Client Relations
- Sales & Cross-Selling Financial Products
- Loan Processing & Refinancing
- Dispatcher Operations & Scheduling
Languages
Fluent in English and Portuguese
Intermediate Spanish
Timeline
Dispatcher
Alarm Partners
01.2023 - 01.2025
Merchandise Reconciliation Associate
Walmart
01.2022 - 01.2023
Bank Customer Service
AGX Finances
04.2017 - 12.2021
Some College (No Degree) - Computer Science
SNHU
Accounting Sciences -
UNIP
Program - Flight Attendant
CEAB