Alessandra N Lomeli
Los Angeles,CA
Summary
Professional in hospitality with extensive experience and deep commitment to delivering exceptional guest experiences. Proven ability to collaborate with teams and adapt to changing needs while maintaining high standards and achieving results. Strong skills in customer service, conflict resolution, and multitasking combined with friendly and approachable demeanor that employers value highly. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hospitality Ambassador
Delta One LAX
08.2024 - Current
- Developed and maintained professional relationships with high-profile clients, ensuring their needs were met with discretion and efficiency.
- Served as a contact for high-profile clients, handling requests and/or scheduling
- Ensured safety and security to all passenger's throughout their stay
- Assisted in providing personalized travel experiences, answering questions, addressing concerns, and offering support to enhance passengers’ overall journey.
- Supported the airline’s brand image by upholding high standards of professionalism, courtesy, and hospitality in all interactions.
- Provided information about flight status, destinations, and amenities, keeping passengers informed and comfortable throughout their travel.
Hostess / Server
P.F Chang's
11.2021 - 08.2024
- Greeted guests warmly and promptly upon arrival
- Managed reservations, seating guests, and managed wait times to ensure all guests were served in a timely manner
- Assisted with large party reservations with proper dining arrangements
- Monitored the dining room to ensure a neat and orderly environment
- Explained the menu, answered questions, and made recommendations to guests to ensure they have a pleasant dining experience
- Assisted with Take-Out orders by taking orders from guests, packaging food, and operating electronic machine (PNS) for payment/orders.
- Exemplified outstanding teamwork by assisting coworkers when needed with tasks such as bussing tables or running food orders.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Hostess
Tallula's Restaurant, Hecho Con Amor
02.2023 - 08.2023
- Greeted customers in a friendly and professional manner
- Managed phone calls, took reservations, and coordinated large party events in the private dining area
- Ensured that the restaurant was clean and well-maintained at all times
- Monitored the dining room to ensure a neat and orderly environment and provided assistance to servers and other staff as needed
- Managed seating guests and managed wait times to ensure all guests were served in a timely manner.
Hostess / Café Barista
Sage Plant Based Bistro
04.2019 - 02.2023
- Greeted customers in a friendly and professional manner
- Answered phones, took reservations, and answered customer inquiries in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Demonstrated a strong work ethic
- Trained new staff members on proper coffee preparation and customer service techniques.
Education
Master of Arts -
California State University, Long Beach
Long Beach, CA06-2027
Bachelor's Degree - California State University Long Beach
06.2024
Associate's Degree - Santa Monica College
06.2021
Skills
- Fast Learner
- Ability to Work in a Team
- Ability to Work Under Pressure
- Leadership
- Communication Skills
- Highly organized and Efficient
- Adaptability
- Customer Service
Personal Information
Date of Birth: 01/30/2001
Certification
CA Food Handler’s Certification
Languages
Spanish
Limited Working
Timeline
Hospitality Ambassador
Delta One LAX
08.2024 - Current
Hostess
Tallula's Restaurant, Hecho Con Amor
02.2023 - 08.2023
Hostess / Server
P.F Chang's
11.2021 - 08.2024
Hostess / Café Barista
Sage Plant Based Bistro
04.2019 - 02.2023
Associate's Degree - Santa Monica College
Master of Arts -
California State University, Long Beach
Bachelor's Degree - California State University Long Beach
Similar Profiles
Keivell GreenKeivell Green
Ramp Agent at Delta Airlines, LAXRamp Agent at Delta Airlines, LAX
Johnny Otero JrJohnny Otero Jr
Customer Support Specialist at Delta Airlines LAXCustomer Support Specialist at Delta Airlines LAX
Nathan Andrew GarciaNathan Andrew Garcia
Assistant General Manager at Delta Sky Clubs LAXAssistant General Manager at Delta Sky Clubs LAX