Alessandria Licona
Hollywood,FL
Summary
Motivated student working toward Bachelor of Arts Degree in Media Production and Management. Possess experience in Video Editing, Film Producing, and Social Media. Proven success working within fast-paced, collaborative settings, and exhibits quick problem solving.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Sol Playce
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Cast Member
Walt Disney World Resort
01.2023 - 10.2023
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.
Producer
AMP Media Productions
07.2022 - 12.2022
- Established strong relationships with clients, resulting in repeat business and increased referrals.
- Coordinated logistics, schedules, and talent management for smooth production flow and optimal results.
- Oversaw post-production processes, including video editing and sound mixing, to ensure a polished final product.
- Monitored production and evaluated performance against set targets, making adjustments to areas of weakness.
Shift Lead
Taco Bell
08.2020 - 12.2022
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
Education
Bachelor of Arts - Media Production And Management
University of Central Florida
Orlando, FL06.2026
Associate of Arts - Photographic, Film, And Video Technology
Broward College
Fort Lauderdale, FL06.2024
Skills
- Microsoft Office Suite
- Adobe Creative Suite
- Photo and Video Editing
- Scriptwriting proficiency
- Social Media Management
- Content Production
- Multimedia production
- Customer Service
- Excellent Communication
- Attention to Detail
- Adaptability and flexibility
- Strong teamwork
Timeline
Front Desk Receptionist
Sol Playce
10.2023 - Current
Cast Member
Walt Disney World Resort
01.2023 - 10.2023
Producer
AMP Media Productions
07.2022 - 12.2022
Shift Lead
Taco Bell
08.2020 - 12.2022
Bachelor of Arts - Media Production And Management
University of Central Florida
Associate of Arts - Photographic, Film, And Video Technology
Broward College