Alesya Yeggins
Hillsboro,OR
Summary
Driven and adaptable professional with a solid background in customer service and food preparation, honed at Applebee's Neighborhood Grill & Bar. Excelled in multitasking and problem-solving, ensuring order accuracy and high sanitation standards. Demonstrated exceptional interpersonal skills and reliability, contributing to improved customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
To-Go Specialist
Applebee's Neighborhood Grill & Bar
Beaverton, OR
09.2022 - 10.2023
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Hostess/Server
Shari’s Cafe and Pies
Beaverton, OR
04.2020 - 06.2022
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
GED -
Aloha High School
Beaverton, ORSkills
- Quick Learner
- Phone Etiquette
- Food Preparation
- Complaint resolution
- Order Accuracy
- Sanitation Standards
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Interpersonal Skills
- Multitasking
- Problem-solving aptitude
- Organizational Skills
- Adaptability and Flexibility
- Money Handling
- Reliability
- Self Motivation
Timeline
To-Go Specialist
Applebee's Neighborhood Grill & Bar
09.2022 - 10.2023
Hostess/Server
Shari’s Cafe and Pies
04.2020 - 06.2022
GED -
Aloha High School