Aleta Rochelle Clemoms

Manage daily responsibilities of GM which include ordering supplies within budget, scheduling employees, covering shifts, training staff, assisting with cleaning rooms, and making sure guest always have what nee, respond to guest complaints in timely manner, daily reports on time, open door policy for staff, always available.

Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Developed and implemented strategies to increase sales and profitability.

Handled cash accurately and prepared deposits Motivated, trained, and disciplined employees to maximize performance.

Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.

Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Resolved problems promptly to elevate customer approval

Managed the property at a GM level to advance to manage a property on my own

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

• Welcomed guests on arrival, displaying professional and friendly approach.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Resolved guest complaints and discrepancies in prompt and courteous manner.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of [Number] fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

• Welcomed guests on arrival, displaying professional and friendly approach.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Answered hotel phones with professionalism and directed calls appropriately.