Aleta Gibson
Camden,NJ
Summary
Maintain efficient program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
25
25
years of professional experience
Work History
Caseworker
Camden County OEO
Camden, NJ
05.2021 - Current
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Conferred with Sr Case Manager to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
- Built and maintained strong relationships with clients by successfully resolving issues and responding promptly to phone inquiries.
- Maintained confidential patient documentation to prevent data compromise and comply with state regulations.
- Educated clients on various resources, services and programs to maximize their progress.
- Collaborated with staff to support clients needs.
- Expanded program outreach by delivering talks to community groups.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Knowledge of programs in the area to refer clients properly
- Knowledge of HMIS and Empower Data Base
- Experience with HPP & ESG Funding
Substitute Teacher, K-12
ESS Educational Staffing
Cherry Hill
11.2014 - 05.2021
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided notes and reports on school day activities to primary teacher.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Created classroom environment conducive to learning and appropriate to student maturity and interests.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
Administrative Assistant
Camden County Health Services Center
Blackwood, NJ
11.2001 - 04.2014
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Directed customer communication to appropriate department personnel.
- Prepared and prioritized calendars and correspondence.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments, meetings and events for management staff.
- Composed correspondence, reports and meeting notes.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Monitored office equipment and scheduled repairs.
- Obtained scanned records and uploaded to database.
Education
Some College (No Degree) - Bachelor of General Studies
Rowan University
Glassboro, NJSkills
- Money Management Assistance
- Issue Reporting
- Client Needs Assessments
- Client Assistance Referrals
- Active Listening
- Relationship Building
- Verbal and Written Communication
- Maintaining Client Records
- Case Management
- Credit Repair
- Budgeting and Money Management
- Collaboration and Teamwork
- Housing Navigation
- Community Outreach Programs
- Case File Management
- Eligibility Requirements
- Problem-Solving
- NJ HMIS (Homeless Management Information System)
- Empower Outcomes & results
Timeline
Caseworker
Camden County OEO
05.2021 - Current
Substitute Teacher, K-12
ESS Educational Staffing
11.2014 - 05.2021
Administrative Assistant
Camden County Health Services Center
11.2001 - 04.2014
Some College (No Degree) - Bachelor of General Studies
Rowan University