Alondra Garcia
West Allis,WI
Summary
Compassionate professional with many years of experience coordinating community programs and allocating resources. Dedicated to excellent patient care through an empathetic approach. Thrives in team-based or independently-motivated settings.
Overview
10
10
years of professional experience
Work History
Bilingual Housing Adviocate
Umos Inc. United Migrant Opportunity Services
Milwaukee , WI
2022.06 - Current
- Screen potential clients for Living in Peace program eligibility.
- Conduct intake, complete program application process and link clients to program and others.
- Assist clients research, identify and secure affordable housing.
- Prepare and submit check requests and purchase requisitions.
- Assist participants secure and/or purchase housing essentials and other basic housing needs.
- Identify and collaborate with various landlords to identify housing units that will benefit Living in Peace Housing program.
- Provide mobile advocacy and community engagement as needed.
- Attend Open Houses and/or viewings of available apartments (evening and/or weekend viewings).
- Provide transportation as needed for clients with transportation barriers.
- Assist clients with developing personal budget goals and assist victims with opening checking or savings account.
- Track expenditures to stay within budget.
- Maintain Living in Peace data of participants, services provided, meetings attended.
- Ensure timely data entry of services and submit complete and accurate reports, including but not limited to Excel, Osnium database.
- Conduct reviews, monitor and analyze project performance and prepare program efficiency reports.
- Compile monthly reports of activities regarding progress, barriers, success, and solutions.
- Adhere to all applicable federal and state laws, including but not limited to those governing client with confidentiality, privacy, and documentation including agency policy.
- -Perform other duties and responsibilities as assigned to ensure services are provided to victims of
sexual assault, and human trafficking and objectives of program are met.
Security Officer
Securitas
Milwaukee , WI
2018.11 - Current
- Leverage critical thinking to identify and address potential security threats
- Direct passengers through security processes, clearly explaining policies and procedures to support efficient operations
- Monitor operations at screening points, including equipment functionality and screening check point at Amazon Fulfillment Center
- Operated metal detectors and x-ray equipment to detect presence of unauthorized items at Amazon Fulfillment Center
- Offered Amazon employees and contractors a safe environment by strictly enforcing company rules
- Complete incident reports for management and law enforcement officials
- Respond to inquiries and requests for assistance from visitors and staff members
- Monitor entrances and exits to control access and prohibit entry of unauthorized individuals
- Bring and work with law enforcement, emergency personnel and firefighters to handle advanced situations
- Managed operations during shift, with total awareness of activities of employees and customers
- Review customer play and issued complementary services to maintain customer loyalty
- Analyze productivity reports to manage overall performance
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
Cashier
Menards
Mount Pleasant , WI
2016.10 - 2018.04
- Adhered to all cash handling policies and procedures
- Processed cash register transactions by inputting product costs and giving back change
- Processed checks, debit and credit cards, refunds, product coupons, and gift certificates
- Answered questions regarding Menards products
- Employed suggestive selling techniques to promote Menards products
- Assisted customers with locating items, answering questions and providing direction and service
- Returned non-purchased products to shelves and performed general merchandising functions
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Greeted all customers and provided prompt and friendly service
- Collected payment for customer purchases
- Recognized for providing efficient service with high degree of accuracy.
Peer Advocate
Gateway Technical College
Racine , WI
2014.08 - 2017.12
- Signed in and out all guests in the Multicultural Resource Center and ensured them a welcoming environment
- Operated telephone to answer, or forward calls, providing information, taking messages, and scheduling appointments
- Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted guests to specific destinations
- Facilitated college tours
- Worked varies campus wide events
- Attended trainings as deemed necessary.
Seasonal Greenhouse Worker
Milaeger's
Sturtevant , WI
2016.04 - 2016.07
- Streamlined process for material and product shipment to reduce errors in ordering and inventory
- Monitored set-ups for greenhouse irrigation systems and fertilizer sprayers to maintain regulated growth environment
- Coordinated watering and plant care schedules to streamline team task load and allocate appropriate shift coverage
- Supported and administered irrigation, fertilization, and pruning schedules
- Assisted with installation and removal of seasonal flower displays
- Used fertilizers, insecticides and fungicides to promote the optimum health and growth for each plant
- Assisted Customers with questions and concerns.
Education
Associate in Applied Science (A.A.S.) - Criminal Justice Studies
GATEWAY TECHNICAL COLLEGE
Racine, WI12.2017
Skills
- Bilingual in English and Spanish
- Customer relations
- Customer Service
- Task prioritization
- Operating Telephones
- Report generation
- Organization
- Planning
- Managing Schedules
- Identification verification
- Training
- Fast Typing
- Client Advocacy
- Legal Research
- Issue Reporting
- Microsoft Access
- Case Management
- Client and Family Interviews
- Client Home Visits
- Client Assistance Referrals
- Active Listening
- Relationship Building
- Collaboration and Teamwork
- Attention to Detail
- Money Management Assistance
- Client Needs Assessments
- Maintaining Client Records
- Teamwork and Collaboration
- Excellent Communication
- Program coordination
- Community Outreach Programs
- Community Mental Health Programs
- Team building
- Housing resources
- Grant Reporting
- Crisis Prevention Intervention (CPI)
- Community Advocacy
- Client Screening
- Interpersonal Skills
- Problem-Solving
- Home visits
- Multitasking
- Time Management
- Goal Setting
- Client Intakes
- Problem-solving aptitude
- Microsoft Office
- Professionalism
- Data Collection
- Investigation documentation
- Emergency Response
- Surveillance
- Report Writing
- FLUENT IN Spanish
- Incident Reporting
- Crisis intervention training
- Investigative skills
- Detail Oriented
- Customer Assistance
- ID Verification
- Payment Processing
- Cash Register Operation
- Cash Handling
- Money Handling
- Credit and cash transactions
- Loss Prevention
- Cleaning and sanitizing
- Problem-solving skills
- Planning skills
- Relationship-building skills
Languages
Spanish
Native/ Bilingual
Timeline
Bilingual Housing Adviocate
Umos Inc. United Migrant Opportunity Services
2022.06 - Current
Security Officer
Securitas
2018.11 - Current
Cashier
Menards
2016.10 - 2018.04
Seasonal Greenhouse Worker
Milaeger's
2016.04 - 2016.07
Peer Advocate
Gateway Technical College
2014.08 - 2017.12
Associate in Applied Science (A.A.S.) - Criminal Justice Studies
GATEWAY TECHNICAL COLLEGE
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