Alondra Garcia
West Allis,WI
Summary
Compassionate professional with many years of experience coordinating community programs and allocating resources. Dedicated to excellent patient care through an empathetic approach. Thrives in team-based or independently-motivated settings.
Overview
10
10
years of professional experience
Work History
Bilingual Housing Adviocate
Umos Inc. United Migrant Opportunity Services
Milwaukee, WI
06.2022 - Current
- Screen potential clients for Living in Peace program eligibility.
- Conduct intake, complete program application process and link clients to program and others.
- Assist clients research, identify and secure affordable housing.
- Prepare and submit check requests and purchase requisitions.
- Assist participants secure and/or purchase housing essentials and other basic housing needs.
- Identify and collaborate with various landlords to identify housing units that will benefit Living in Peace Housing program.
- Provide mobile advocacy and community engagement as needed.
- Attend Open Houses and/or viewings of available apartments (evening and/or weekend viewings).
- Provide transportation as needed for clients with transportation barriers.
- Assist clients with developing personal budget goals and assist victims with opening checking or savings account.
- Track expenditures to stay within budget.
- Maintain Living in Peace data of participants, services provided, meetings attended.
- Ensure timely data entry of services and submit complete and accurate reports, including but not limited to Excel, Osnium database.
- Conduct reviews, monitor and analyze project performance and prepare program efficiency reports.
- Compile monthly reports of activities regarding progress, barriers, success, and solutions.
- Adhere to all applicable federal and state laws, including but not limited to those governing client with confidentiality, privacy, and documentation including agency policy.
- -Perform other duties and responsibilities as assigned to ensure services are provided to victims of
sexual assault, and human trafficking and objectives of program are met.
Security Officer
Securitas
Milwaukee, WI
11.2018 - Current
- Leverage critical thinking to identify and address potential security threats
- Direct passengers through security processes, clearly explaining policies and procedures to support efficient operations
- Monitor operations at screening points, including equipment functionality and screening check point at Amazon Fulfillment Center
- Operated metal detectors and x-ray equipment to detect presence of unauthorized items at Amazon Fulfillment Center
- Offered Amazon employees and contractors a safe environment by strictly enforcing company rules
- Complete incident reports for management and law enforcement officials
- Respond to inquiries and requests for assistance from visitors and staff members
- Monitor entrances and exits to control access and prohibit entry of unauthorized individuals
- Bring and work with law enforcement, emergency personnel and firefighters to handle advanced situations
- Managed operations during shift, with total awareness of activities of employees and customers
- Review customer play and issued complementary services to maintain customer loyalty
- Analyze productivity reports to manage overall performance
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
Cashier
Menards
Mount Pleasant, WI
10.2016 - 04.2018
- Adhered to all cash handling policies and procedures
- Processed cash register transactions by inputting product costs and giving back change
- Processed checks, debit and credit cards, refunds, product coupons, and gift certificates
- Answered questions regarding Menards products
- Employed suggestive selling techniques to promote Menards products
- Assisted customers with locating items, answering questions and providing direction and service
- Returned non-purchased products to shelves and performed general merchandising functions
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Greeted all customers and provided prompt and friendly service
- Collected payment for customer purchases
- Recognized for providing efficient service with high degree of accuracy.
Peer Advocate
Gateway Technical College
Racine, WI
08.2014 - 12.2017
- Signed in and out all guests in the Multicultural Resource Center and ensured them a welcoming environment
- Operated telephone to answer, or forward calls, providing information, taking messages, and scheduling appointments
- Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted guests to specific destinations
- Facilitated college tours
- Worked varies campus wide events
- Attended trainings as deemed necessary.
Seasonal Greenhouse Worker
Milaeger's
Sturtevant, WI
04.2016 - 07.2016
- Streamlined process for material and product shipment to reduce errors in ordering and inventory
- Monitored set-ups for greenhouse irrigation systems and fertilizer sprayers to maintain regulated growth environment
- Coordinated watering and plant care schedules to streamline team task load and allocate appropriate shift coverage
- Supported and administered irrigation, fertilization, and pruning schedules
- Assisted with installation and removal of seasonal flower displays
- Used fertilizers, insecticides and fungicides to promote the optimum health and growth for each plant
- Assisted Customers with questions and concerns.
Education
Associate in Applied Science (A.A.S.) - Criminal Justice Studies
GATEWAY TECHNICAL COLLEGE
Racine, WI12.2017
Skills
- Bilingual in English and Spanish
- Customer relations
- Customer Service
- Task prioritization
- Operating Telephones
- Report generation
- Organization
- Planning
- Managing Schedules
- Identification verification
- Training
- Fast Typing
- Client Advocacy
- Legal Research
- Issue Reporting
- Microsoft Access
- Case Management
- Client and Family Interviews
- Client Home Visits
- Client Assistance Referrals
- Active Listening
- Relationship Building
- Collaboration and Teamwork
- Attention to Detail
- Money Management Assistance
- Client Needs Assessments
- Maintaining Client Records
- Teamwork and Collaboration
- Excellent Communication
- Program coordination
- Community Outreach Programs
- Community Mental Health Programs
- Team building
- Housing resources
- Grant Reporting
- Crisis Prevention Intervention (CPI)
- Community Advocacy
- Client Screening
- Interpersonal Skills
- Problem-Solving
- Home visits
- Multitasking
- Time Management
- Goal Setting
- Client Intakes
- Problem-solving aptitude
- Microsoft Office
- Professionalism
- Data Collection
- Investigation documentation
- Emergency Response
- Surveillance
- Report Writing
- FLUENT IN Spanish
- Incident Reporting
- Crisis intervention training
- Investigative skills
- Detail Oriented
- Customer Assistance
- ID Verification
- Payment Processing
- Cash Register Operation
- Cash Handling
- Money Handling
- Credit and cash transactions
- Loss Prevention
- Cleaning and sanitizing
- Problem-solving skills
- Planning skills
- Relationship-building skills
Languages
Spanish
Native/ Bilingual
Timeline
Bilingual Housing Adviocate
Umos Inc. United Migrant Opportunity Services
06.2022 - Current
Security Officer
Securitas
11.2018 - Current
Cashier
Menards
10.2016 - 04.2018
Seasonal Greenhouse Worker
Milaeger's
04.2016 - 07.2016
Peer Advocate
Gateway Technical College
08.2014 - 12.2017
Associate in Applied Science (A.A.S.) - Criminal Justice Studies
GATEWAY TECHNICAL COLLEGE
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