Aleta Schauls

Operated bonding cage, preparing packages for CPS inspection and release. Worked in the warehouse scanning freight to be released and delivered around the world..

• Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
• Optimized resource allocation with strategic scheduling of staff shifts based on anticipated call volumes and workload demands.
• Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
• Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
• Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
• Answered phone calls and responded to customer emails.
• Reported to management operational activities and maintained current records.
• Assisted in resolving customer complaints and grievances.
• Monitored flow of paperwork and directed information to appropriate departments.
• Conducted regular audits of dispatcher activities to ensure adherence to established protocols and best practices, minimizing errors and risks within the department.
• Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
• Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
• Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
• Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
• Utilized customer feedback to improve customer service.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and a fast-paced environment.

Secures premises and personnel by patrolling property, monitoring, surveillance equipment access points. Investigate security breaches, incidences, and other investigate, behavior. Control traffic by directing drivers. Complete reports by recording observing, informing occurrences and surveillance activities. Maintain environment by monitoring and setting building and equipment controls. Maintain the organization stability and reputation by complying with legal requirements. Ensure operations of equipment by completing preventive maintenance and requirements.

Was responsible for fulfilling orders by arranging inventory in shipping containers and preparing items for shipping. Organizing orders by invoice to determine which items needed to be sent out, performing quality control assessment and stacking orders safely and securely in the right packaging order.