Aletha Clayborne
Alamo,TN
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Advance Financial 247
Brownsville, TN
02.2024 - Current
- Monitored call quality metrics to ensure adherence to service standards and improve performance outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Store Manager
Dollar General
Bells, TN
06.2014 - 02.2024
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory processes, including stock replenishment and loss prevention strategies.
- Trained and developed team members to enhance customer service and efficiency.
- Resolved customer complaints effectively, fostering a positive shopping environment.
- Conducted regular store audits to ensure adherence to merchandising standards and safety regulations.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Bachelor of Science -
Bethel University
McKenzie, TNSkills
- Customer service
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Call center operations
- Team development
Timeline
Customer Service Representative
Advance Financial 247
02.2024 - Current
Store Manager
Dollar General
06.2014 - 02.2024
Bachelor of Science -
Bethel University