Aletha Jolivette
Austin,TX
Overview
13
13
years of professional experience
Work History
Property Manager/Personal Assistant
Elizabeth Reece
Austin, TX
05.2023 - 09.2026
- Managed tenant communications and resolved lease issues promptly.
- Coordinated maintenance requests and scheduled vendor repairs efficiently.
- Conducted property inspections to identify compliance and upkeep needs.
- Processed rent collection and tracked delinquent accounts accurately.
- Oversaw lease renewals, occupancy records, and move-in procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Cafe Cashier/Prep Cook
Central Market HEB
Austin, TX
09.2019 - 06.2023
- Processed cash, credit, and mobile payments accurately at café register
- Greeted customers and provided prompt service during high-volume rushes
- Balanced register drawers and resolved transaction discrepancies with attention to detail
- Maintained clean, stocked checkout area and followed food safety standards
- Trained new cashiers on register procedures, POS navigation, and guest service
- Provided excellent customer service resulting in repeat business through attentiveness to individual preferences and special requests.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Lead Waiter
24 Dinner
Austin, TX
11.2017 - 07.2019
- Supervised dining room service, ensuring smooth coordination between front-of-house staff and kitchen teams.
- Trained new waitstaff on service standards, menu knowledge, and guest interaction protocols.
- Managed table assignments and floor coverage to maintain efficient service during peak periods.
- Resolved guest concerns promptly, preserving service quality and dining satisfaction.
- Monitored order accuracy and timing to reduce service delays and improve consistency.
- Coordinated daily opening and closing duties, supporting readiness and operational organization.
- Reinforced team adherence to sanitation, presentation, and hospitality standards.
- Reduced order errors by accurately recording guest preferences and communicating them clearly to the kitchen staff.
- Contributed to a positive work culture by maintaining a professional attitude and actively participating in team-building activities.
- Exceeded guest expectations by going above and beyond regular service duties, such as accommodating special requests or dietary restrictions.
Waiter/Manager on Duty
Magnolia Cafe
Austin, TX
07.2013 - 11.2017
- Supervised dining room flow to maintain prompt, organized table service
- Trained new servers on menu knowledge, POS use, and guest service standards
- Coordinated with kitchen staff to resolve order issues and support timely delivery
- Managed guest requests, special accommodations, and complaint resolution with professionalism
- Monitored table readiness, turnover, and section coverage during peak service periods
- Supported opening and closing duties, including setup, restocking, and sanitation tasks
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Promoted specials or upsold items to increase average check amount.
Education
Bachelor of Arts - Art History
University of Louisiana At Lafayette
Lafayette, LACurrent TABC, Foodhandlers
Food Safety TX-FM-263721
TABC. #10826129
Timeline
Property Manager/Personal Assistant
Elizabeth Reece
05.2023 - 09.2026
Cafe Cashier/Prep Cook
Central Market HEB
09.2019 - 06.2023
Lead Waiter
24 Dinner
11.2017 - 07.2019
Waiter/Manager on Duty
Magnolia Cafe
07.2013 - 11.2017
Bachelor of Arts - Art History
University of Louisiana At Lafayette